Ordering Clerk

Ithemba Recruitment- Sourcing Top Talent; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A recruitment agency in South Africa is looking for an Order Clerk to manage customer orders, ensure timely deliveries, and maintain excellent customer relations. The ideal candidate should have a Matric qualification, proficient skills in Excel and Pastel, and 1-2 years of experience in a similar role. Responsibilities include capturing orders, preparing quotations, and liaising with logistics for timely deliveries, making communication and organizational skills crucial for success.

Qualifications

• Must have Matric or equivalent qualification.
• 1-2 years' experience as an order clerk.
• Must be proficient in Excel and Pastel.

Responsibilities

• Capture orders from various sources.
• Create invoices and quotations for customers.
• Notify departments about low supplies.

Skills

Excellent organizational skills

Excellent communication skills

Attention to detail

Customer relations

Proficient computer skills

Education

Matric or equivalent

Tools

Putty: Order Processing

Excel

Pastel

Job description

To liaise with customers, document and process their orders, and ensure that the items are received on time. The order clerks responsibilities include order capturing, quotations, finalizing delivery dates, dealing with customer complaints, establish excellent customer relations and keep the clients informed about the status of their orders.

Duties and responsibilities:

• Receiving orders from customers via mail, phone, or other electronic means.
• Obtaining customers details and billing information and entering the information correctly on the order form.
• Preparing customer invoices and quotations.
• Notifying departments when supplies of items are low.
• Informing customers about prices, delivery dates, expiry dates and anticipated delays.
• Liaising with the sales teams & 3PL (third-party logistics) for customer orders, delivery dates, credit investigations and credit approvals.
• Inspecting outgoing orders to ensure compliance with customer specifications.
• Reviewing reports to ensure customer orders are delivered on time and in full.
• Liaising with 3PL (third-party logistics) to trace or accelerate shipments.

Qualifications and experience:

• Matric or equivalent
• One to two years order clerk experience.
• Experience in Putty: Order Processing, Excel and Pastel
• Sense of Urgency.
• Excellent organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to maintain good customer relations.
• Proficient computer skills and ability to learn database and ordering systems.
• Knowledgeable of the principles and processes of good customer service.