Operations Team Lead — Onsite, Johannesburg

Genpact; Johannesburg; On-site; ZAR 849 000 - 1 189 000; Full time

Job summary

A global technology services provider in Johannesburg is looking for an Operations - Assistant Manager. The role involves overseeing customer service operations, ensuring high-quality service delivery, developing training programs, and maintaining customer satisfaction. The ideal candidate should have strong leadership and problem-solving skills, along with a graduation or postgraduate qualification. This position offers an opportunity to lead team performance in a dynamic environment.

Qualifications

• Strong leadership skills essential for overseeing customer service operations.
• Problem-solving skills to maintain high-quality service delivery.

Responsibilities

• Oversee customer service operations to ensure satisfaction.
• Develop team training programs for effective service delivery.
• Drive innovation and lead team performance in a fast-paced environment.

Skills

Leadership

Problem-solving

Education

Graduation or postgraduate qualification

Job description

A global technology services provider in Johannesburg is seeking an Operations - Assistant Manager.

The role involves overseeing customer service operations, ensuring high-quality service delivery, developing team training programs, and maintaining customer satisfaction.

The ideal candidate will have strong leadership and problem-solving skills, with a graduation or postgraduate qualification.

This position offers an opportunity to drive innovation and lead team performance in a fast-paced environment.