Operations Team Lead — Grow a High-Impact CX Team

Trending Talent Solutions; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading talent solutions company in Durban is seeking an experienced Operations Team Leader to oversee a team of agents, ensuring high-quality service delivery. The ideal candidate will have at least 2 years of team leadership experience in an international contact center environment and strong interpersonal skills. The position offers a dynamic work environment and opportunities for professional development.

Qualifications

• Strong interpersonal and communication skills.
• Ability to lead under pressure and meet deadlines.
• Solid understanding of customer service principles.

Responsibilities

• Lead and coach a team of agents.
• Manage day-to-day operations and performance.
• Conduct performance reviews and provide feedback.

Skills

Interpersonal skills

Problem-solving

Customer service understanding

Leadership under pressure

Education

Matric (Grade 12)

Tools

Microsoft Office Suite

Job description

A leading talent solutions company in Durban is seeking an experienced Operations Team Leader to oversee a team of agents, ensuring high-quality service delivery. The ideal candidate will have at least 2 years of team leadership experience in an international contact center environment and strong interpersonal skills. The position offers a dynamic work environment and opportunities for professional development.