Operations Manager

Fidelity Services Group; Roodepoort; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading security services provider is seeking an Operations Manager in Roodepoort to ensure compliance with security requirements and effectively manage site operations. The candidate will focus on maintaining client relationships, managing security officers, and ensuring timely reporting. Successful applicants should meet minimum supervisory experience and be proficient in communication and planning skills. This role requires flexibility in hours and the ability to work under pressure. Attractive benefits included.

Qualifications

• PSIRA Grade A/B registered and accredited, up to date.
• Minimum 2 - 5 years’ Site Supervisory or Management experience.
• Must reside in the greater Johannesburg area or willing to relocate on own cost.

Responsibilities

• Ensure all site-specific security requirements are adhered to.
• Maintain good relations with clients regarding security services.
• Compile daily, weekly, and monthly reports.

Skills

Good communication skills both verbal and written

Strong planning and organizational skills

Interpersonal skills

Experience in investigation techniques

Education

Grade 12 (Matric) Certificate or equivalent

Job description

Job Location : Roodepoort, Gauteng, South Africa Application Deadline : January 31, 2026

• We have two vacant positions for Operations Managers at our Robertville Branch (Johannesburg).
• The overall purpose of the position is to ensure that all site‑specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA). To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively.

Minimum Requirements

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A/B registered and accredited, up to date.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 2 - 5 years’ Site Supervisory or Management experience.
• Staff Management experience essential.
• Computer literacy.
• Clear Criminal Record.
• Must be physically fit and in good health.
• Must reside in the greater Johannesburg area or willing to relocate on own cost.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
• Daily feedback and liaison with Fidelity Security Services Management and Clients.
• Compiling, distribution, and communication on daily, weekly, and monthly reports.
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
• Obtaining statements of all investigations.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Discipline staff. Attend CCMA and Labour Court if and when required.
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.

Core Competencies:

• Good communication skills both verbal and written
• Strong planning, organizational, and administrative skills are required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.
• Analytical, Critical Thinking & Planning skills

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Operations ManagerRoodepoort • Roodepoort, ZA