Operations Manager - Regional

Be Different Recruitment; Randburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A recruitment agency in Randburg seeks an experienced Operations Manager to lead teams and ensure high standards of quality control and customer experience. The ideal candidate will have at least 5 years in a similar role, preferably within the green industry, and a degree or diploma in operations or customer relationship management. Key responsibilities include team leadership, fleet management, and maintaining supplier relationships. This position requires excellent communication and leadership skills, as well as a strong analytical mindset.

Qualifications

• Minimum 5 years of experience as an Operations Manager or in a similar role, preferably in the green industry.

Responsibilities

• Lead a team ensuring high quality control and customer experience.
• Conduct periodic route analysis and optimization.
• Oversee fleet management including servicing and maintenance.
• Liaise with senior management and operations.
• Ensure a safe work environment and compliance with HR policies.

Skills

Advanced office skills

Excellent communication

Leadership skills

Organizational abilities

Analytical abilities

Education

Degree or diploma in operations management or customer relationship management

Matric / Grade 12

Job description

In order to be considered the following is required:

• Matric / Grade 12, driver's license, advanced office skills
• A degree or diploma in operations management / customer relationship management
• Minimum 5 years’ experience as an Operations Manager or similar role, preferably green industry experience
• Excellent communication and leadership skills
• Strong organizational and analytical abilities

Responsibilities

• Lead a team of managers, supervisors, drivers, and technicians ensuring high standards of quality control and customer experience
• Conduct periodic route analysis and optimisation maintaining efficiency on all service deliverables and team performance
• Oversee fleet management including servicing, maintenance and managing of fuel reports
• Conduct regular site meetings with customers while managing customer relationships. Ensure excellent communication
• Liaise with senior management, sales, customer care and operations
• Conduct market analysis and competitor research
• Assist operationally with business retention
• Implement and maintain operations in HAS+
• Maintain supplier relationships, management, and price with negotiations where needed
• Manage operational staff leave and time and attendance
• Conduct disciplinary processes when necessary
• Plan each day based on customer requirements, administration and installations
• Oversee annual medicals arranged for operational staff where necessary
• Ensure a safe work environment, applying safe practices and compliance with HR policies and procedures
• Manage the North Rand site in conjunction with the nursery manager
• Report daily / weekly on customer / staff matters to the General Manager
• Provide quarterly reports on the operational running of Gauteng

If you would like to email your CV directly – please send it to