Operations Manager

Pedros; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading brand in operational management seeks an experienced Operations Manager to implement an Operations Management Framework across the organization. The role involves ensuring service standards, managing operational issues, and expanding clientele. Ideal candidates will have a background in Marketing or Business Administration, with at least 2 years' experience managing operations in a franchise environment. Advanced skills in MS Office and familiarity with GAAP and Micros systems are essential.

Qualifications

• At least 2 years’ experience as a Junior Operations Manager.
• Experience in Franchise or Corporate Store environments.
• Proven ability to manage quality control and compliance.

Responsibilities

• Implement Operations Management Framework across the organisation.
• Expand the scope, growth, and clientele of the brand.
• Handle all operational issues for allocated stores.

Skills

Operations Management

People Management

Customer Complaint Resolution

Sales Target Achievement

Education

Marketing/Business Development/Business Administration

Tools

GAAP

Micros

MS Office (advanced)

Job description

Job Description

• Implement Operations Management Framework across the organisation
• Support and enable the sustainability and profitability of existing and potential stakeholders
• Expand the scope, growth, and clientele of the brand
• Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
• Proven ability to manage operational issues at stores
• Proven ability to manage quality control and compliance in line with SOP
• Ability to achieve sales and GP% target
• People management
• Handling all operational issues for allocated stores
• Ensuring quality and optimal compliance with SOP
• Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
• Assisting Franchise partners in trouble shooting
• Attending to customer complaints and implementing corrective action
• Attending to weekly reports on stores
• People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
• Coach and develop the team

Requirements

• Marketing/Business Development /Business Administration
• Franchise/Corporate Store experience
• GAAP/ Micros experience
• At least 2 years’ experience as a Junior Operations Manager
• MS Office (advanced)