OPERATIONS MANAGER

Servest Careers; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in facilities management seeks an Operations Manager in Johannesburg. Responsibilities include ensuring service level compliance, managing client relationships, and overseeing staff and operations. Candidates should have 3-5 years of managerial experience, preferably in the cleaning industry. This full-time position offers an opportunity to thrive in a dynamic environment.

Qualifications

• 3-5 years experience as an Operations Manager or similar role.
• Experience in a cleaning industry will be an advantage.
• Must have computer skills (Ms Word / Excel / Outlook).
• Good communication, interpersonal, and problem-solving skills.
• Must have a clear criminal record.
• Valid driver's license and own transport.

Responsibilities

• Develop and maintain systems to ensure client service levels are adhered to.
• Establish and monitor a cleaning plan for each building.
• Conduct site visits and report on activities.
• Manage delivery of cleaning chemicals and consumables.
• Manage the start-up process of new contracts.
• Control company assets and knowledge of insurance requirements.
• Achieve monthly revenue targets and maintain the customer base.
• Manage staff and monitor their activities.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership Experience

Supervising Experience

Retail Management

Education

Matric / Grade 12 or equivalent

Business Management or related qualification

Job description

Responsibilities

• Develop and maintain systems to ensure client service level agreement adhered to at all times.
• Develop and maintain relationship with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
• Conduct site visits of allocated sites and report on activities results and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites.
• Manage availability and condition of site equipment.
• Manage the entire start up process of all new contracts to include staff recruitment induction work schedules etc.
• Control and management of company assets and full knowledge of insurance requirements related thereto.
• Manage area performance against agreed targets and budgets and within policies and standards.
• Manage direct expenses and overheads and all factors affecting the profitable performance of the area.
• Achieve monthly non contractual revenue targets and maintain existing customer base and ensure up selling on existing contracts.
• Manage all staff reporting to this position so as to effectively recruit train evaluate motivate delegate and monitor their activities.
• Manage Industrial relations and staff scheduling to include monitoring of time and attendance leave schedules overtime etc.
• Implement cleaner work schedules and evaluate and manage performance.
• Adhere to company policy procedures and Servest Group values.

Minimum Requirements

• Matric / Grade 12 or equivalent
• Business Management or related qualification
• 3-5 years experience as an Operations Manager or similar role
• Experience in a cleaning industry will be an advantage
• Must have computer skills (Ms Word / Excel / Outlook)
• Good communication interpersonal and problem solving skills
• Must have a clear criminal record
• Valid drivers license and own transport
• Required Experience :
• Manager

Key Skills

• Six Sigma
• Lean
• Management Experience
• Process Improvement
• Microsoft Outlook
• Analysis Skills
• Warehouse Management System
• Operations Management
• Kaizen
• Leadership Experience
• Supervising Experience
• Retail Management

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1