Operations And Sales Leader

Car Plus; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A reputable automotive service provider in Cape Town is hiring a Sales Operations Manager to drive sales growth, manage day-to-day operations, and ensure customer satisfaction. The ideal candidate should have at least 3 years of sales experience and 2 years in management. Knowledge of car detailing and minor repairs is advantageous. This is a full-time position with a competitive salary and performance incentives.

Qualifications

• 3+ years of experience in sales.
• 2+ years in operations and management.
• Knowledge of car detailing and minor repairs is advantageous.

Responsibilities

• Responsible for strategic sales growth.
• Schedule, coach, supervise, and motivate staff.
• Prepare daily, weekly, and month-end reports.

Skills

Sales experience

Communication skills

Customer service skills

Job description

Responsible for strategic sales growth - Experience in sales and ability to sell products and services with confidenceAssist in the development of the Operation's budgetAccountable for day to day running of the OperationMaintains communication by preparing daily, weekly and month end profitability and productivity reportsMonitors Operations activity including number of transactions, sales volumes etc.Maintains control over accounting procedures to ensure compliance with controls.

If weaknesses are identified, reports them to the Managing DirectorSchedules, coaches, supervises and motivates staff in an effort to maintain optimal customer service satisfaction levels.Assists in the interviewing and appointment of new staffMaintains knowledge of products and services in order to train and motivate staff to cross and up sellMonitors quality of service to customers and ensures that staff maximising opportunities to sell productsEnsures customer satisfaction, retention and attraction by analysing reported customer queries and customer survey questionnairesManages Contract customer relationsManages and orders stockMonitors material usage and its effect on gross profitsAssists in managing the security and safety of customer's property by analysing security and safety policies and procedures.Ensure compliance with Health and Safety requirementsPrevious experience and knowledge of Car Detailing and Minor Repairs (body and spray painting) will be a distinct advantage.Basic Salary plus Performance IncentiveJob Type : Full-timePay : From R

• ,00 per monthExperience : sales : 3 years (Preferred)operations and management : 2 years (Preferred)Work Location : In person