Onsite Support and Installation Technician - George

Headhunters; George; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An established IT company is seeking a skilled Onsite Support and Installation Technician based in George, Western Cape. The role involves providing technical support, diagnosing hardware issues, and performing installations of POS systems. Ideal candidates should have at least a year of related experience and relevant certifications. This position requires after-hours availability and daily travel to client sites.

Qualifications

• 1+ years of experience in IT hardware support or onsite technical installations.
• Valid driver's license and own reliable transport.
• Willingness to work after-hours on a rotating schedule.

Responsibilities

• Provide onsite technical support for new installations and escalated issues.
• Install and set up POS terminals, printers, and cash drawers.
• Configure BIOS settings and conduct functionality testing.

Skills

Technical troubleshooting

Hardware installation

Customer service skills

Technical support

Education

Grade 12 / Matric

A+ and/or N+ certification

Job description

Our client, an established IT company servicing the hospitality industry, is currently seeking to employ a skilled and dependable Onsite Support and Installation Technician to join their Technical Onsite Support team based in George (Southern Cape).

An awesome career opportunity!

Requirements:

• Grade 12 / Matric is essential.
• A+ and/or N+ certification or equivalent technical experience.
• Minimum 1 year’s experience in IT hardware support or onsite technical installations.
• POS, retail, or hospitality technology experience preferred.
• Valid driver’s licence and own reliable transport are essential.
• Willingness to work after-hours and be available for rotational weekly standby.

Responsibilities (include but are not limited to):

1. Onsite Support and Troubleshooting:

• Provide onsite technical support for new installations and escalated issues.
• Diagnose and resolve hardware faults such as printer failures, power issues, and device disconnects.
• Replace or repair faulty POS equipment (e.g., printers, power supplies, terminals).

2. Hardware Installation & Setup:

• Install and set up POS terminals, printers, cash drawers, scanners, and kitchen display systems.
• Connect and secure all devices to required power, LAN, and networking infrastructure.
• Ensure that all POS devices are fully operational before go-live.

3. Onsite Configuration and Testing:

• Configure BIOS settings, network parameters (static IPs), printer paths, and display settings.
• Load and configure POS client software under the guidance of internal support teams.
• Conduct full functionality testing before client handover.

4. Client Liaison and Go-Live Support:

• Represent the company professionally while onsite.
• Provide brief user orientation during go-live or handover stages.
• Communicate any client concerns or risks to the internal support/project teams.

5. Documentation and Feedback:

• Complete all installation checklists accurately.
• Log work completed (photos, notes, client sign-offs) using internal systems or mobile tools.
• Report any irregularities or follow-up actions to the Installation Coordinator or Manager.

6. General Duties:

• Collect and return hardware stock from office as required.
• Maintain company-issued tools, devices, and vehicle (if applicable).
• Participate in internal training or technical refreshers.
• Assist during major system upgrades or multi-site rollout projects.

Additional Information:

• Working Hours: Standard business hours, with evening and weekend work during installations or cutovers.
• Standby Duty: Weekly rotational standby for urgent onsite or remote hardware support.
• Travel: Daily travel to client sites required.
• Physical Requirements: Lifting, working under counters, and in kitchen environments may be required.

Please note that only shortlisted candidates will be contacted.

If you do not receive a response within two weeks of applying, please consider your application unsuccessful.