Onsite IT Support Technician

Hemmersbach GmbH & Co. KG; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services company is seeking a technical support specialist in Johannesburg. The role involves troubleshooting hardware and software issues, providing customer support, and documenting processes to improve efficiency. Candidates should have experience in OS, applications, and hardware troubleshooting. This position offers a chance to enhance your technical skills while contributing to a socially responsible organization.

Benefits

Buddy program

Employee Assistance Programme

Health/Medical insurance

Internal career development program

Onboarding program

Qualifications

• Experience needed in OS, Apps, and H/W installation.
• Able to provide feedback for efficiency improvements.
• Experience handling inbound calls regarding technical issues.

Responsibilities

• Troubleshoot and document steps for hardware/software issues.
• Support service requests for PCs, laptops, and phones.
• Resolve hardware and basic software challenges.

Skills

Experience in OS, Apps and H/W installation and troubleshooting

Ability to provide feedback on new technical processes

Call handling and customer service skills

Troubleshooting hardware, software, and applications

Job description

A leading IT services company is seeking a technical support specialist in Johannesburg. The role involves troubleshooting hardware and software issues, providing customer support, and documenting processes to improve efficiency. Candidates should have experience in OS, applications, and hardware troubleshooting. This position offers a chance to enhance your technical skills while contributing to a socially responsible organization.