Online Betting Customer Support Specialist

Teleperformance; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent customer service company in Cape Town seeks an experienced Customer Service Representative. Responsibilities include managing customer queries through web chat and email, troubleshooting issues, and maintaining accurate records. Ideal candidates will have at least 6-12 months of relevant experience, with a preference for those familiar with online or sports betting. The role offers a dynamic work environment focused on collaboration and performance.

Qualifications

• Minimum 6-12 months relevant customer service experience.
• Preferred candidates will have prior experience in online betting or sports betting.

Responsibilities

• Handle customer queries via web chat and email in a professional manner.
• Troubleshoot and resolve customer issues.
• Educate customers on products and services.
• Maintain accurate customer records.
• Collaborate effectively within the team to meet KPIs.

Skills

Customer service

Problem-solving

Communication

Education

Matric/ NQF Level 4

Job description

A prominent customer service company in Cape Town seeks an experienced Customer Service Representative. Responsibilities include managing customer queries through web chat and email, troubleshooting issues, and maintaining accurate records. Ideal candidates will have at least 6-12 months of relevant experience, with a preference for those familiar with online or sports betting. The role offers a dynamic work environment focused on collaboration and performance.