Onboarding Specialist

Reworks Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare technology company is looking for a proactive Onboarding Specialist to facilitate the onboarding process for new clients. In this role, you will be responsible for leading virtual sessions, ensuring client understanding, and coordinating schedules effectively. Ideal candidates will have experience in client-facing roles, possess strong communication skills, and be detail-oriented. This is a full-time, remote position based in South Africa offering competitive compensation and opportunities for growth.

Qualifications

• Proven experience in onboarding, training, or customer service.
• Skilled at managing schedules and facilitating virtual sessions.
• Highly organized with strong attention to detail.

Responsibilities

• Lead onboarding calls and conduct platform walk-throughs.
• Monitor client activity for adoption and understanding.
• Maintain detailed notes on client progress.

Skills

Experience in onboarding

Ability to conduct virtual training sessions

Strong schedule management

Detail-oriented

Clear communicator

Proactive problem-solver

Comfortable using technology

Job description

Onboarding SpecialistatReWorks Solutions

Location : South Africa (Remote)

Hours : Monday to Friday (9-5 EST)

Pay : Monthly Salary

Overview

: We are seeking a proactive and organized Onboarding Specialist to guide new clients through a smooth and effective onboarding process.

The ideal candidate has experience in onboarding, training, customer service, or other client-facing roles and is confident facilitating virtual walkthroughs, managing schedules, and supporting clients with new software

Key Responsibilities

• Lead all onboarding calls once platform configuration is complet
• Conduct initial system walk-throughs and follow-up training sessions covering schedules, workflows, and key feature
• Monitor client activity to ensure adoption, understanding, and correct usag
• Host app rollout sessions and assist staff with mobile app setup and activatio
• Conduct a 1-week follow-up check-in to provide additional support and reinforce adoptio
• Maintain detailed notes, track client progress, and ensure all onboarding milestones are complete
• Transition the account to the Client Success team once onboarding objectives are successfully me
• tmunicate clearly and consistently with clients and internal teams throughout the onboarding proces

Requirements & Skills

• ls : Experience in onboarding, training, customer service, or client-facing support rol
• es.Ability to conduct virtual training sessions, product demos, and platform walkthroug
• hs.Strong schedule management and administrative coordination skil
• ls.Highly organized and detail-oriented; able to track data, tasks, and deadlines accurate
• ly.Clear and professional communicator who can explain processes simp
• ly.Patient, supportive, and client-centered, capable of assisting clients at all learning leve
• ls.Proactive problem-solver who follows up and addresses challenges ear
• lyfortable using technology and teaching software tools to clients.Strong team player with a positive, solution-oriented attitu

How to Apply

ply : Email your CV and to move forward with the next steps, we'd love to learn more about your background and experiences through a short video.

Please record a brief video introducing yourself and describing your relevant work experiences.

You may upload your video using Google Drive or Loom, and then share the link with us by replying to this em.ail.

Please note that applications submitted without a video will not be processed further, so we encourage you to complete this step at your earliest conveni.ence.

If you have not heard back from us within 14 days of application, please consider it as unsuccessful.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industry

Hospitals and Health Care