OMF Financial Consultant (Pietermaritzburg)

Old Mutual South Africa; Pietermaritzburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services company in Pietermaritzburg is seeking a dedicated customer service professional. In this role, you will provide personalized service, assess customer needs, and develop relationships while ensuring operational compliance. The ideal candidate will possess a Matriculation Certificate and exhibit strong consultative selling skills. You'll work within a dynamic environment, contributing to business development and maintaining customer data accuracy. The closing date for applications is January 30, 2026.

Responsibilities

• Provide standard customer service and handle inquiries.
• Assess compliance with established standards for inquiries.
• Receive visitors and assist with information requests.
• Ensure accuracy of customer details in the system.
• Interview customers to clarify requirements.
• Make calls to develop relationships with potential customers.
• Follow mandatory procedures for quality standards.
• Assist with routine business development tasks.
• Identify potential customers from existing referrals.
• Input data into spreadsheets or standard formats.
• Participate in networking activities.

Skills

Consultative Selling

Customer Service

Customer Feedback Management

Identifying Sales Opportunities

Oral Communications

Probing Questions

Education

Matriculation Certificate (Matric)

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

• Customer Service – Carry out standard customer service activities and handle simple customer inquiries.
• Solutions Analysis – Assess compliance with established standards and protocols for routine inquiries.
• Receiving Visitors – Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
• Customer Relationship Management (CRM) Data – Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
• Customer Needs Clarification – Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
• Customer Relationship Development / Prospecting – Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
• Operational Compliance – Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Business Development – Carry out routine business development support tasks and assist others by following established procedures.
• Sales Opportunities Creation – Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
• Data Exploration – Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
• Network of Influence – Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Skills

• Consultative Selling
• Customer Feedback Management
• Customer-Focused
• Customer Service
• Customer Understanding
• Evaluating Information
• Identifying Customer Needs
• Identifying Sales Opportunities
• Oral Communications
• Probing Questions
• Qualifying Prospects
• Sales Data Management
• Sales Software
• Strategic Selling
• Strengthening Customer Relationships

Competencies

• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Manages Complexity

Education

Matriculation Certificate (Matric)

Closing Date

30 January 2026, 23:59

• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

• The Old Mutual Story!