OMF Branch Manager Standerton

Old Mutual; Standerton; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading financial services provider is seeking a driven leader for a role in customer relationship management and account management based in Standerton, Mpumalanga. The ideal candidate will have strong sales skills and experience in building customer relationships. They will guide teams towards achieving local business goals, develop customer propositions, and provide coaching to enhance skills. The role requires a NQF Level 7 qualification and offers opportunities for professional growth. Closing date for applications is 28 December 2025.

Qualifications

• NQF Level 7 qualification is essential.
• Strong understanding of customer relationship management.
• Proven sales experience and ability to drive results.

Responsibilities

• Communicate the local action plan and motivate people.
• Develop and implement a relationship management plan.
• Identify complex products and present them to customers.
• Identify potential customers through various channels.
• Monitor performance and allocate work effectively.
• Provide operational support and supervision.
• Build strong external customer relationships.
• Manage inquiries and customer accounts.
• Develop a customer contact plan.
• Track budgets and report on variances.
• Coach team members to enhance their skills.

Skills

Building Trust

Change Management

Client Needs Assessments

Commercial Acumen

Consultative Selling

Customer‑Focused

Customer Service

Customer Understanding

Direct Selling

Executing Plans

Identifying Customer Needs

Identifying Sales Opportunities

Sales Software

Strengthening Customer Relationships

Upselling

Education

NQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent

Job description

Overview

Let’s write Africa’s story together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Responsibilities

• Leadership and Direction – communicate the local action plan, motivate people to achieve local business goals.
• Customer Relationship Management / Account Management – develop and implement a relationship management plan, collect feedback and provide recommendations.
• Sell Customer Propositions – identify complex products and present them with clear rationale and commercial terms.
• Sales Opportunities Creation – identify potential customers through referrals, trade shows and conferences.
• Performance Management – respond to objectives, monitor performance, allocate work and take corrective action.
• Operations Management – provide operational support and act as first‑line supervisor of a transactional operations area.
• Promoting Customer Focus – assist internal communications and build strong external customer relationships.
• Key Account Management – deliver specialized support for new and existing accounts and manage complex customer inquiries.
• Customer Relationship Development / Prospecting – develop a customer contact plan, act as first point of contact and resolve queries.
• Budgeting – track budgets and report variances.
• Organizational Capability Building – provide coaching to team members to develop their skills.

Skills

• Building Trust
• Change Management
• Client Needs Assessments
• Commercial Acumen
• Consultative Selling
• Customer‑Focused
• Customer Service
• Customer Understanding
• Direct Selling
• Executing Plans
• Identifying Customer Needs
• Identifying Sales Opportunities
• Sales Software
• Strengthening Customer Relationships
• Upselling

Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self‑Awareness
• Develops Talent
• Drives Results

Education

NQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent.

Closing Date

28 December 2025 , 23:59.

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!