NOWNOW FOH Supervisor

Woolworths; Paarl; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading South African retail company located in Paarl seeks a Front of House Supervisor. Key responsibilities include delivering exceptional customer service, overseeing daily operations, and managing team development. Candidates should have a matric certificate, relevant management experience, and a strong background in food and beverage. This role requires flexibility to work varying shifts, including weekends and holidays.

Qualifications

• Minimum 2 years previous experience in a FOH Supervisor Role.
• Proven customer service experience as a manager.
• Extensive food and beverage knowledge.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Coordinate daily Front of the House restaurant operations.
• Assist with development and coaching of the team.

Skills

Strong interpersonal skills

Excellent communication skills

Ability to work independently

Ability to manage and work in a team

Strong organisational skills

Education

Matric certificate

Hospitality diploma or degree

Job description

MAIN PURPOSE

To deliver exceptional customer service and maximise selling opportunities through effective people and process management.

KEY OUTCOMES

Customer Service

• Deliver superior service and maximize customer satisfaction.
• Address concerns and discover lasting solutions while upholding customer satisfaction as the priority.
• Respond efficiently and accurately to customer complaints.

Operations

• Accountable to ensure equipment is working, and if not to report it.
• Control operational costs and identify measures to reduce and eliminate waste.
• Coordinate daily Front of the House restaurant operations.
• Check daily access & movement security checks and stock management.
• App/Aggregator maintenance and execution
• Manage restaurant’s good image and suggest ways to improve it.
• Adherence to Shopkeeping disciplines
• All regulatory practices pertaining to compliance with health and safety regulations.
• Ensure compliance with sanitation and safety regulations.
• Regularly review product quality.

Minimise Shrinkage

• Identify and manage all shrinkage hotspots within the department according to company systems and processes.
• People management
• Assist with development and coaching of the team within your department.

KEY COMPETENCIES

• Strong interpersonal skills
• Excellent communication skills
• Ability to work independently.
• Able to manage and work in a team.
• Able to effectively demonstrate product knowledge relative to job function.
• Able to follow and adhere to processes, policies, and procedures.
• Able to communicate clearly and listen effectively
• High level of attention-to-detail
• Ability to work in a fast-paced environment.
• Strong organisational skills
• Numerate

JOB REQUIREMENTS

• A matric certificate and relevant management experience are essential for this position.
• Hospitality diploma or degree an advantage.
• Minimum 2 years previous experience in a FOH Supervisor Role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge,
• Strong leadership and people management skills

ADDITIONAL CRITERIA

• Able and flexible to work different shifts - flexi shift roster which may be changed to suit the needs of the operation.
• Weekends, evenings and Public Holiday workdays and times is mandatory.
• 6 Day a week worker.

LOCATION

• Paarlberg Mall

“As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.”

Please email detailed CV to [e-mail]