Night Shift Customer Care Advisor – Webchat/Voice (Contract)

CXP are now part of the Huntswood Group; Cape Town; Hybrid; ZAR 50 000 - 200 000; Part time

Job summary

A leading outsourcing company is seeking Customer Service Advisors to work in a night shift capacity. This role supports clients in the financial services sector and is perfect for students or individuals preferring night shifts. Candidates must have a Matric or equivalent and at least six months of call centre experience. Excellent communication skills and computer literacy are essential. The role offers various bonuses and allowances, making it an attractive entry-level position.

Benefits

Night Shift allowance of R2500

Retention bonus of R5000

Flexible night shift hours

Qualifications

• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six months of call centre experience or related experience.

Responsibilities

• Provide responses to all while maintaining high quality of service.
• Proactively identify issues and problems before they arise.
• Work with various parts of the business to resolve issues.

Skills

Customer Service experience

Excellent communication (Written and Verbal)

Ability to deal/interact with different customers

Ability to analyse and troubleshoot issues

Product Knowledge

Ability to probe effectively

Education

Matric or NQF Level 4 equivalent

Job description

A leading outsourcing company is seeking Customer Service Advisors to work in a night shift capacity. This role supports clients in the financial services sector and is perfect for students or individuals preferring night shifts. Candidates must have a Matric or equivalent and at least six months of call centre experience. Excellent communication skills and computer literacy are essential. The role offers various bonuses and allowances, making it an attractive entry-level position.