Network Customer Relationship Manager

M3 Human Capital Management (Pty) Ltd; Stellenbosch; Hybrid; ZAR 450 000 - 650 000; Full time

Job summary

A prominent payment solutions provider is seeking a Network Customer Relationship Manager based in Stellenbosch or Johannesburg. This role involves managing relationships with digital and banking networks to enhance transaction performance and support growth. The ideal candidate should have 5-8 years in the fintech sector, strong analytical and product management skills, and experience in business development. Proficiency in MS Office and travel readiness are also required. This position offers a significant opportunity to drive innovation and market growth.

Qualifications

• 5-8 years’ experience in fintech, banking, or payments industry.
• Experience in business development and scaling initiatives.
• Strong understanding of the digital environment.

Responsibilities

• Manage and grow relationships with digital and banking payment networks.
• Develop and implement sales strategies.
• Ensure successful delivery of products and services.

Skills

Relationship management

Product management

Problem-solving

Analytical skills

Business development

Education

Relevant tertiary qualification

Tools

MS Office

Data analytics tools

Job description

Please note that M3 is hiring on behalf of another company.

Pay@, a leading payment aggregator and provider of secure payment solutions is looking for a Network Customer Relationship Manager to join their growing team, either based in Stellenbosch OR Johannesburg

The role is responsible for managing and expanding relationships with digital & banking payment networks to enhance service delivery, optimise transaction performance, and support business growth.

The ideal candidate is a strategic thinker with strong relationship management, product management, problem-solving, and analytical skills. They will take ownership of a portfolio of digital & banking networks, ensuring effective servicing, retention, and expansion while driving innovation and growth opportunities.

Responsibilities

• Manage and grow relationships with digital and banking payment networks to increase transaction volumes.
• Develop and implement sales strategies in collaboration with payment networks to meet business objectives.
• Support onboarding of new payment networks, working with Operations, Finance, and IT on contracts, fees, and integrations.
• Ensure successful delivery of new and existing products and services, addressing queries and technical requirements.
• Monitor performance and forecast sales volumes using data analytics to inform business decisions.
• Identify market trends and competitor activity to refine business strategies.
• Drive strategic partnerships, representing Pay@ at industry events, expos, and networking opportunities.
• Support marketing initiatives, collaborating on campaigns, collateral, and promotional activities at payment networks.
• Expand payment network relationships across Africa, identifying opportunities for growth.
• Track and report on business development progress, including transaction performance, market insights, and solution effectiveness.

Minimum requirements

• Relevant tertiary qualification;
• 5-8 years’ experience in fintech, banking or payments industry;
• Experience in business development and scaling initiatives;
• Strong understanding of the digital environment as well as product development and product management;
• Proficiency in MS Office and data analytics tools;
• Driver’s license, and the ability to travel;
• Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.

Please apply online at www.m3online.co.za before 09:00 on 30 January 2026.

For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444.

Please note that only shortlisted candidates are contacted. If you don’t hear from us within two weeks of the closing date, please assume that your application was unsuccessful.