National Claims Centre Lead – Insurance & Risk Management

Standard Bank Of South Africa Limited; Gauteng; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A prominent financial institution based in Gauteng seeks a Claims Manager to oversee the call center-based claims operations. The ideal candidate will possess a relevant qualification along with 10 years of experience in Short Term Insurance and non-motor claims, including 5 years in a managerial role. Responsibilities include ensuring that key deliverables are met while leading a team dedicated to exceeding customer expectations. This role is critical to fostering efficiency and quality in claims handling.

Qualifications

• 10 years' experience in Short Term Insurance and non-motor claims.
• 5 years' managerial experience in Short Term Insurance.

Responsibilities

• Supervise the management of the call centre-based claims area.
• Ensure key deliverables like cost containment and customer service levels are met.
• Foster a dynamic Claims Fulfilment team to exceed customer expectations.
• Keep customers informed and timeously settle claims.

Skills

Documenting Facts

Exploring Possibilities

Following Procedures

Generating Ideas

Making Decisions

Managing Tasks

Providing Insights

Team Working

Thinking Positively

Business Administration skills

Process Analysis and Redesign

Claims knowledge and Management

Change Management

Root cause analysis

Current and Emerging Capability Development

Education

Relevant Qualification

Job description

A prominent financial institution based in Gauteng seeks a Claims Manager to oversee the call center-based claims operations. The ideal candidate will possess a relevant qualification along with 10 years of experience in Short Term Insurance and non-motor claims, including 5 years in a managerial role. Responsibilities include ensuring that key deliverables are met while leading a team dedicated to exceeding customer expectations. This role is critical to fostering efficiency and quality in claims handling.