Member Consultant Healthcare (Sandton) Permanent

MyCareerCraft; Sandton; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading healthcare consulting firm in Sandton is looking for a Member Consultant Healthcare to deliver training sessions on medical aid benefits and support employer HR teams. The role involves engaging members, explaining rules and options, and handling complex queries. Candidates should have 2-5 years of relevant experience, excellent communication skills, and the ability to travel nationally. This position offers an opportunity to make a real impact while working in a dynamic environment.

Qualifications

• 2-5 years of experience in medical aid servicing or employee benefits consulting.
• Strong knowledge of South African medical schemes and claims processes.
• Proven training and facilitation skills with various audience types.
• Ability to simplify complex information for non-technical audiences.
• Confident in presenting in English and additional languages advantageous.

Responsibilities

• Deliver training and induction sessions on medical aid benefits.
• Engage and explain scheme rules to diverse employee groups.
• Support HR teams in communicating medical aid information.
• Respond to member queries and escalate issues as needed.
• Develop tailored training materials for different client groups.

Skills

Medical aid servicing

Employee benefits consulting

Training and facilitation

Excellent communication skills

Organisational skills

Education

Matric / Grade 12 minimum

RE1 and RE5 qualification

Diploma or degree in HR or related field

Tools

MS Office (PowerPoint, Excel, Word)

Job description

Member Consultant Healthcare (Sandton) Permanent

Job Openings Member Consultant Healthcare (Sandton) Permanent

About the job Member Consultant Healthcare (Sandton) Permanent

To deliver member training, education, and induction sessions on medical aid benefits across employer groups. The role focuses on engaging members, explaining scheme rules and benefits, supporting employer HR teams, and ensuring members understand their options and entitlements. The consultant will travel regularly to employer sites nationally and act as a subject-matter specialist on medical aid products, rather than focusing on administration.

Key Responsibilities

Facilitate on-site and virtual member induction and training sessions for new joiners, annual option changes, and wellness events.

Present scheme benefits, option structures, contribution rates, and claims processes in a clear and engaging way to diverse employee groups.

Provide guidance and support to HR/Payroll teams on communicating medical aid information to employees.

Respond to complex member queries during training sessions and escalate issues to senior consultants or administrators where necessary.

Develop training materials, presentations, and information packs tailored to each client group.

Maintain accurate records of sessions delivered, attendance, feedback, and outstanding queries.

Stay up to date with scheme changes, industry regulations, and competitor products to provide accurate, relevant training.

Build and maintain strong relationships with employer HR teams and scheme administrators.

Support broader client-servicing team with renewal processes by delivering communication campaigns to members.

Skills & Experience Required

2-5 years experience in medical aid servicing, employee benefits consulting, or healthcare intermediary roles.

Strong knowledge of South African medical schemes, benefit options, and claims processes.

Proven track record in training, facilitation, or public speaking comfortable engaging groups from shop floor staff to executives.

Excellent communication and interpersonal skills; ability to simplify technical information for non-technical audiences.

Confident presenting in English (other South African languages highly advantageous).

Ability to travel nationally on a regular basis (drivers licence and own vehicle essential).

Strong organisational skills and ability to manage schedules, training logistics, and reporting.

Proficiency in MS Office (PowerPoint, Excel, Word) ability to create professional presentations.

FAIS accreditation a

Qualifications

Matric / Grade 12 minimum.

• RE1 and RE 5 qualification

Diploma or degree in HR, Benefits, Training & Development, or Insurance/Healthcare-related field preferred.

Confident facilitator and communicator.

Professional, approachable, and service-oriented.

High integrity when handling sensitive member data.

Adaptable to different audiences, cultures, and working environments.

Self-starter, able to work independently while travelling.