Medical Scheduling Coordinator / Agent - EST Working Hours (Remote)

ISTA Personnel Solutions; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A major healthcare provider is seeking a detail-oriented Medical Scheduling Coordinator / Agent to work remotely in South Africa. The role involves coordinating medical appointments, managing schedules, and ensuring effective communication amongst healthcare teams and patients. Candidates should possess strong organizational skills and relevant experience in scheduling. This position requires US-based working hours and reliable internet access.

Qualifications

• 2-3 years' experience in scheduling and coordination, preferably in healthcare.
• Exceptional communication skills.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Schedule and manage patient appointments and resources.
• Serve as primary contact for patients and providers.
• Maintain accurate patient records.

Skills

Communication

Attention to Detail

Problem Solving

Organizational Skills

Microsoft Office Proficiency

Job description

ISTA Personnel Solutions South Africa, is in search of a highly organized and detail-orientated Medical Scheduling Coordinator / Agent to join their team in South Africa, working remotely. In this role, you will be part of a call centre and responsible for coordinating medical appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams. The ideal candidate will have experience in medical scheduling.

PLEASE NOTE:

• Working Hours: This role requires you to work US based hours (EST) (16h00pm - 01h00am SAST) Mon - Fri. (Subject to change depending on daylight savings.)

• Internet (fibre): Candidates must possess a fixedfibre linewith a minimum speed of 25Mbpsfor both upload and download, capable of supporting awired Ethernet connection
• Power backup: Candidates must have a power backup solutionto manageloadsheddingorpower outages.

Key Responsibilities:

• Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
• Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
• Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled in a timely manner.
• Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
• Data Entry: Input and update patient information in the scheduling system with precision and attention to detail.
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

Additional Information:

• Work Environment: This is a remote role and prior experience in a remote work environment is preferred. Must have reliable internet and available electricity backup during loadshedding.
• Work Hours: This role requires you to work US based hours (EST) (16h00 - 01h00 SAST) Mon - Fri

Skills:

• 2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
• Exceptional communication skills
• Must be able to prioritize and multi-task in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.