Manager, Security Resolution

Mastercard; Johannesburg; On-site; ZAR 1 320 000 - 1 981 000; Full time

Job summary

A global payment solutions company seeks a Manager, Security Resolution in Johannesburg. This role involves overseeing intricate account data compromise investigations, collaborating with various stakeholders to understand vulnerabilities and educate clients on security compliance. Ideal candidates possess a Bachelor's degree, cybersecurity certifications, strong communication skills, and a deep understanding of payment security frameworks. Join to lead efforts in ensuring a secure payment ecosystem.

Qualifications

• Strong understanding of security frameworks such as PCI DSS and ISO 27001.
• Investigations experience in incident response, threat intelligence, or payment security.
• Comfortable operating independently across diverse teams.

Responsibilities

• Oversee complex ADC investigations from creation to closure.
• Engage customers to investigate and remediate vulnerabilities.
• Educate customers on compliance with Mastercard rules.

Skills

Understanding of payment industry

Excellent written and verbal communication skills

Self-starter

Cybersecurity knowledge

Education

Bachelor's Degree

Tools

CISSP certification

CISM certification

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Security Resolution Overview:
The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long‑term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard.
Be part of a team that is not just leading but redefining the world of payments.

Security Resolution Management (SRM) is part of the Customer Engagement and Performance team and oversees Mastercard’s global Account Data Compromise (ADC) program, as well as other investigative initiatives focused on safeguarding the integrity of our multi‑rail ecosystem.

The Manager, Security Resolution will be the EEMEA regional representative for the SRM team. This includes overseeing complex ADC investigations from creation to closure, engaging directly with customers to investigate, contain and remediate vulnerabilities. Additional responsibilities include:

• Collaborate with internal and external stakeholders to translate vulnerabilities and investigation results into practical intelligence, making certain that Customers, Agents, and Service Providers are actively addressing cyber threats.
• Review open source and cyber intelligence to identify TTPs impacting Customers, Agents and Service Providers.
• Represent SRM at industry events, contributing thought leadership on ADC trends, cybersecurity governance, and remediation practices.
• Educate Customers to ensure compliance with Mastercard rules and procedures; clarify expectations and guide corrective actions.
• Validate implementation of risk remediation steps, recommendations, and corrective measures; track closure against defined outcomes.

All About You

• Strong understanding of the payment industry and security frameworks such as PCI DSS and ISO 27001.
• Excellent written and verbal communication skills, with the ability to convey complex technical findings to internal and external customers.
• Self‑starter who thrives in fast‑moving investigative environments and can independently drive outcomes.
• Cybersecurity professional with CISSP, CISM, or equivalent recognized certifications.
• Investigations experience, ideally in incident response, threat intelligence, digital forensics, or payment security investigations.
• Comfortable operating independently and cross‑functionally across diverse teams.
• PCI experience and knowledge preferred.
• Bachelor's Degree.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.