Manager Operations

DSV - Global Transport and Logistics; Kempton Park; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading logistics provider is seeking a Manager, Operations in Kempton Park. The ideal candidate will manage operational performance, staff, and compliance within a fast-paced environment. Key responsibilities include maintaining service level agreements, overseeing inventory control, and implementing operational improvements. Candidates must have at least a Grade 12 education, relevant diplomas, and extensive experience in supply chain or warehouse management. This is an exciting opportunity for those looking to make a significant impact in their field.

Qualifications

• Minimum of 5 years experience in warehouse management.
• Extensive knowledge of operational and management functions.
• Intermediate knowledge of Industrial Relations and Processes.

Responsibilities

• Maintain operational performance in line with client agreed SLA.
• Measure and manage staff performance.
• Ensure client expectations are met within service agreement.

Skills

Warehouse management

Supply Chain knowledge

Problem-solving skills

Effective communication

Financial acumen

Stress and conflict management

Education

Grade 12

Warehouse management diploma

Tools

WMS

Microsoft Office

Job description

Location: Kempton Park
Job Posting Title: Manager, Operations
Time Type: Full Time

Minimum Requirements

• Grade 12
• Warehouse management and/or Supply Chain diploma and/or 5 years warehousing experience in warehouse management
• Advanced knowledge of WMS / Cargo-Write
• Advanced Microsoft office skills

Job Related Requirements

3-year experience and effective working knowledge of a Warehouse Management System, Excellent housekeeping, Experience in Retail Logistics sector; The following is COMPULSORY: Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective, Packaging, excellent facility housekeeping (5S) and batch and expiry control, Stock Management includes: Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density, Measurement, Pick-face Replenishment Strategies, Batch and Serial Number, Management, Expiry management (First Expiry First Out), and daily warehouse system to Client system variance measurement, investigation and alignment, Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures, Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably, Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations, Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements, Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure, SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Safety, environment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001, Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk, Financial: Must have effective financial acumen to ensure tight cost control to meet or exceed budget, HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes.

Added Advantages for the Role

• Advanced planning abilities
• Sound decision maker
• Assertive and sound negotiator
• Presentation skills
• High work rate and attend to detail
• Well-developed communication skills
• Must demonstrate initiative
• Required to be self-motivated, committed, and able to work under pressure
• Must be conscientious about meeting deadlines
• Well organized
• Team Player
• Ability to work independently

Main Purpose of the Role

• Maintain operational performance in line with client agreed SLA.
• Maintain Internal KPI’s.
• Identify, drive and implement improvements in support of productivity & cost savings.
• To effectively manage the operation in terms of operational performance, people management, quality management, health & safety compliance and financial performance.

Duties and Responsibilities

• Maintain discipline and measure staff performance.
• Maintain equipment and facility
• Ensuring client’s needs and expectations are consistently met within scope of service agreement; using initiative in developing customized solutions and continuous improvement processes.
• Actively managing daily operational performance to consistently achieve performance metric targets.
• Ensure employee development plans are in place and achieved as per plan.
• Ensure the adherence to health, safety, and environmental requirements.
• Assisted client with customized solutions & improvement within existing and additional scope.
• Plan and implement cycle counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations.
• Control, action, investigate and complete CAPA documents if need be, this includes but is not limited to nil picks, error percentages, KPI requirements, etc.
• Create and maintain various reports in line with KPI and contractual obligations.
• Adherence to HSE compliance and responsibilities
• Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.
• Communicate with clients with regards to supply at all times
• Supplier relationship building
• Daily, weekly & monthly inbound and outbound meetings with client
• Control the risks associated with VAS activities.
• Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock shortage.
• Ensure Material Master and bin master is maintained, updated and actioned as required.
• Control, quarantined and damaged stock, this includes inspections, scrapping processes, etc.
• Ensure inventory processes are followed in operations and admin
• Manage facility maintenance and cleaning

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer : Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use affirmative action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.