Maintenance Coordinator (QSR)

Hungry Lion; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading food retail company based in Stellenbosch is seeking a Maintenance Coordinator to oversee all maintenance activities across its stores. This role requires a strong focus on customer service, excellent communication skills, and the ability to coordinate effectively with service providers. Candidates should have a Matric/Grade 12 and 3–5 years of relevant experience in facilities or maintenance coordination. Knowledge of ERP tools like Sage X3 is advantageous. The position offers a dynamic work environment in a rapidly growing company.

Qualifications

• 3–5 years experience in facilities or maintenance coordination.
• Fluency in English is essential.
• Willingness to travel occasionally if required.

Responsibilities

• Review and validate maintenance requests from stores.
• Schedule work to service providers or internal teams.
• Monitor contractor performance and verify job completion.
• Compile weekly/monthly reports on maintenance activities.

Skills

Interpersonal skills

Customer service orientation

Organizational ability

Problem-solving skills

Microsoft Excel proficiency

Communication in English

Education

Matric / Grade 12

Tools

Sage X3

Maintenance systems

Job description

Overview

The Maintenance Coordinator will be responsible for planning, coordinating, and overseeing all maintenance activities for Hungry Lion stores located in South African territories. Based at the Stellenbosch Head Office, this role serves as the central liaison between stores, service providers, and the internal facilities management team to ensure operational uptime, regulatory compliance, and customer satisfaction through efficient maintenance execution.

Responsibilities

• Review, validate, and prioritise maintenance requests received from stores.
• Allocate and schedule work to external service providers or internal teams.
• Track progress of repairs and maintenance work to ensure timely completion.
• Act as the first line of support for maintenance-related queries from stores (calls, WhatsApp, emails, and ticketing systems).
• Provide guidance to store teams on basic troubleshooting and escalate where needed.
• Liaise with local and international contractors/vendors to ensure quality and cost-effective service delivery.
• Obtain, evaluate, and compare quotes for maintenance work and services.
• Monitor contractor performance and verify job completion before approval of invoices.
• Assist with invoice processing, tracking, and capturing on Sage X3 or relevant ERP systems.
• Maintain accurate and up-to-date records of all maintenance requests, approvals, job cards, and contractor feedback.
• Compile weekly/monthly reports on open/closed tickets, response times, and regional issues for Facilities leadership.
• Ensure work done meets health, safety, and operational standards.
• Support with the roll-out of preventive maintenance schedules across the region.
• Identify recurring issues and recommend improvements or permanent fixe

Skills and Competencies

• Strong interpersonal and customer service orientation.
• Clear and professional communication in English.
• Excellent coordination and organisational ability.
• Ability to assess technical information and relay it in user-friendly terms.
• High attention to detail and problem-solving skills.
• Proficient in Microsoft Excel / Google Sheets (essential).
• Familiarity with maintenance systems and ERP tools (Sage X3 advantageous).

Minimum requirements

• Matric / Grade 12 (essential).
• 3–5 years experience in facilities/maintenance coordination, preferably in FMCG, QSR, or retail environment.
• Fluency in English (essential).
• South African citizenship or valid work permit.
• Willingness to occasionally travel if required.