Luxury Lodge Restaurant Manager - Guest Experience Lead

Lodgistics Professional Hospitality Solutions; uPhongolo Local Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hospitality provider in KwaZulu-Natal seeks a Restaurant Manager to oversee daily restaurant operations, ensuring exceptional five-star service and guest experiences. The role involves leading staff, maintaining high standards of cleanliness and compliance, and supporting the Food & Beverage Manager in achieving objectives. Ideal candidates will have strong leadership and customer service skills, and will be prepared for a fast-paced, guest-facing environment.

Qualifications

• Strong leadership and high attention to detail.
• Exceptional guest service and communication skills.
• Problem-solving ability and calmness under pressure.

Responsibilities

• Manage daily restaurant operations and special dining experiences.
• Deliver warm and personalized dining experiences aligned with luxury standards.
• Supervise, schedule, and motivate wait staff and service supervisors.
• Ensure compliance with food safety and health regulations.
• Assist with stock control and cost-control initiatives.
• Prepare daily service reports and assist with administrative tasks.

Skills

Leadership and people-management skills

Exceptional guest service

Attention to detail

Organisational skills

Communication abilities

Problem-solving ability

Job description

A luxury hospitality provider in KwaZulu-Natal seeks a Restaurant Manager to oversee daily restaurant operations, ensuring exceptional five-star service and guest experiences. The role involves leading staff, maintaining high standards of cleanliness and compliance, and supporting the Food & Beverage Manager in achieving objectives. Ideal candidates will have strong leadership and customer service skills, and will be prepared for a fast-paced, guest-facing environment.