Luxury Lodge Front Desk Manager (Live-In)

Kendrick Recruitment; Hoedspruit; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury lodge in Hoedspruit is seeking an experienced Reception Manager to oversee front office operations and deliver exceptional guest experiences. Candidates must have a minimum of 2 years’ experience in a similar role, strong reception control skills, and excellent customer service abilities. The role involves managing guest interactions, overseeing check-ins and check-outs, and ensuring high-quality standards at the reception. A diploma in Hospitality Management is beneficial. This position requires a positive attitude and the ability to work flexible hours.

Qualifications

• Minimum of 2 years’ experience in a similar role, preferably in a high-end safari lodge or hotel.
• Matric / Grade 12; Diploma or equivalent in Hospitality Management beneficial.
• Willingness to work irregular hours including nights, weekends, and public holidays.

Responsibilities

• Maintain a positive attitude and friendly demeanor.
• Welcome guests on arrival and manage check-outs.
• Manage incoming calls and respond to all guest questions and requests.
• Oversee reception and front office operations, ensuring high standards are maintained.

Skills

Reception and front office control

Customer service

Planning and organisational skills

Communication skills

Financial acumen

Education

Diploma in Hospitality Management

Job description

A luxury lodge in Hoedspruit is seeking an experienced Reception Manager to oversee front office operations and deliver exceptional guest experiences. Candidates must have a minimum of 2 years’ experience in a similar role, strong reception control skills, and excellent customer service abilities. The role involves managing guest interactions, overseeing check-ins and check-outs, and ensuring high-quality standards at the reception. A diploma in Hospitality Management is beneficial. This position requires a positive attitude and the ability to work flexible hours.