Luxury Front Office Supervisor – Guest Experience Lead

PTY; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hotel in Cape Town is seeking an Assistant Front Office Manager to ensure exceptional guest experiences. The successful candidate will oversee front office staff, handle customer queries, and maintain the reception area. Ideal applicants should possess strong interpersonal skills and prior experience in customer service or office management. This role also involves training staff and managing departmental budgets, offering great opportunities for career growth in the hospitality sector.

Benefits

Career growth opportunities

Qualifications

• Previous customer service and office management experience required.
• Must have excellent communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Support, train, and supervise front office staff.
• Handle customer complaints and special requests.
• Prepare monthly management reports on customer feedback.

Skills

Customer service experience

Interpersonal skills

Problem-solving skills

Basic accounting skills

Computer skills

Education

High school diploma or associate's degree

Job description

A luxury hotel in Cape Town is seeking an Assistant Front Office Manager to ensure exceptional guest experiences. The successful candidate will oversee front office staff, handle customer queries, and maintain the reception area. Ideal applicants should possess strong interpersonal skills and prior experience in customer service or office management. This role also involves training staff and managing departmental budgets, offering great opportunities for career growth in the hospitality sector.