Learning & Development Manager

Four Seasons Hotels and Resorts; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A luxury hotel chain in Johannesburg is seeking a Learning & Development Manager to lead training initiatives and foster personal growth within the team. The role involves managing training vendors, executing change initiatives, and creating training programs aligned with property goals. Candidates should be passionate about learning and development, with a commitment to excellence. This position offers career growth and a robust benefits plan.

Benefits

Robust benefit plan

Career growth opportunities

Engagement in diverse work

Responsibilities

• Accommodating guest & employee requests.
• Pursue personal growth in training disciplines.
• Select and manage external training vendors.
• Plan and execute change initiatives.
• Create and adhere to training program budgets.
• Evaluate training program effects.
• Market learning function’s programs.
• Prepare training calendars reflecting needs.
• Design solutions for learning needs.
• Create a Learning Needs Analysis aligned to goals.
• Benchmark learning function regularly.

Job description

Overview

Job title: Learning & Development Manager

Job Location: Gauteng, Johannesburg

Deadline: September 26, 2025

Responsibilities

• Our People & Culture team is dedicated to accommodating guest & employee requests from the ordinary to the extraordinary.
• Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline
• Selects and manages external vendors to deliver specialised training on service and / or management skills
• Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
• Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
• Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change
• Markets the learning function’s programs, initiatives, and online learning
• Prepares and produces training calendars that reflect performance gaps and learning needs
• Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies
• Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle
• Bases the direction for learning on a thorough Learning Needs Analysis
• Regularly benchmarks the learning function with Learning Success Levels

What to Expect

• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Have access to a robust benefit plan.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence
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