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Job Description
At Bayobab, we are Lead with Care, Can-do with Integrity, Collaborate with Agility, Serve with Respect and Act with Inclusion.
Bayobab formerly MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 2017, and an operating company in the MTN Group. Bayobab formerly MTN GlobalConnect manages MTN's international and national major wholesale activities, in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice, SMS, signaling, roaming and interconnect.
Responsibilities
Mission/ Core Purpose of the Job:
The Trainee will be responsible to assist with and provide an end-to-end administrative, coordination support service to the assigned function at Bayobab.
Key Performance Areas:
The graduate will be accountable to achieve the following objectives:
- • Provide input in strategic meetings as required
- • Provide input to enterprise wide transformation initiatives when required
- • Facilitate ad hoc meetings with relevant stakeholders as and when required
- • Escalate issues that will result in severe time, scope, productivity and cost or resource impact
- • Provide input into all projects initiated (internal or global)
- • Prepare documentation required for sign-off/ decision making regarding tactical changes
- • Support in execution and alignment with the functional strategy
- • Report on an ad hoc basis on specific projects as required
- • Type reports according to required formats
- • Provide status / progress reports as required
- • Provide input to ensure adequate risk mitigation and controls
- • Report on a periodic basis to line manager: relating to progress made within the sub-function and in accordance with the performance metrics set by the organisation
- • Drive improvement across the business to achieve the optimal service quality deliverables
- • Research of content for presentations, creation and editing of presentations, presentation layout and quality assurance in alignment with MTNs corporate communication standards
- • Assist in the collation of information for reporting on various performance metrics internally to Senior Management as well as cross functional teams and externally to vendors; following up with the relevant parties to ensure information provided on time as required
- • Assisting in curation of content in knowledge bases, understanding of the content, assisting staff (Group and Opco) in finding documents and knowledge, ability to answer frequently asked questions
- • Interface with OpCo contacts in support of large or strategic opportunities when required
- • Assist in producing documentation of service: annexes to contracts, training documentation and business presentations
- • Assist in defining and updating governance policies/ strategies as required
- • Possess the authority; presence and integrity to command respect from colleagues and from external associates
- • Assist with all coordination and admin tasks as required by the department
- • Planning and organizing as required
Quality Standard
- • Adherence to set timelines and budget requirements
- • Adherence to defined policies, processes and procedures
- • SLA terms and conditions
- • Timeliness and accurate of reports and assessments
- • MTN Values: leadership, innovation, can do, relationships, integrity
Operational Delivery:
- •(all activities as defined by sub-function)
Job Requirements:
Education
- •A relevant 3- or 4-year formal degree or 3- or 4-year diploma
Experience
- •0 – 2 years' work experience
- • All work is done according to practical, clearly structured work procedures
- • Dissemination of information
- • Resolution of queries / problems (within parameters set by company policy)
- • Make judgement calls to ensure front-line service delivery, quality and excellence
- • Prioritisation of work
- • Time management of work volume
- • Identifying the correct procedure to be implemented
- • Strong administrative skills
- • Excellent verbal and written communication skills
- • Proficiency in MS Office Suite (PowerPoint, Excel and Word)
- • Interpersonal skills
- • Culturally aware
Other
- • Driver's licence and own transport
- • Ability to work in cross functional, matrix management type organizations
- • Ability to travel locally and internationally for the purposes of work
Job Info
- Job Identification 6802
- Job Category MTN Level 1
- Posting Date 12/18/2025, 10:33 AM
- Degree Level Bachelor's Degree
- Job Schedule Full time
- Locations MTN Head Office, Innovation Centre, Fairland, Johannesburg