Lead IT Support Team | Hybrid/Remote | Azure & ITIL

Cyberlogic; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT solutions provider is seeking a User Support Team Leader in South Africa. The role involves providing leadership to IT support technicians, managing escalation of complex technical issues, and fostering team collaboration. Ideally, candidates should have experience in customer service, IT support, and team management. This position offers a hybrid working model based in Johannesburg or Cape Town.

Benefits

Hybrid/Remote work options

Professional development opportunities

Qualifications

• 3-5 years experience in an IT-related role, preferably in an MSP environment.
• Experience in server and desktop support along with switches and firewalls.
• 1+ years experience with Microsoft Azure (Support / Monitoring / Management).

Responsibilities

• Provide technical guidance to team members.
• Manage escalations of complex tickets to higher-level support.
• Monitor customer satisfaction through feedback and surveys.

Skills

Customer service skills

Advanced troubleshooting skills

Technical guidance

Team leadership

Education

National Senior Certificate or equivalent

CompTIA A+

CompTIA N+

ITIL Foundation Certification

Tools

Microsoft Azure

Windows 10 and 11

Linux

Job description

A leading IT solutions provider is seeking a User Support Team Leader in South Africa. The role involves providing leadership to IT support technicians, managing escalation of complex technical issues, and fostering team collaboration. Ideally, candidates should have experience in customer service, IT support, and team management. This position offers a hybrid working model based in Johannesburg or Cape Town.