Lead Customer & Tech Support Team (Johannesburg)

Lularides; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-hailing support company in Johannesburg is seeking a full-time Support Team Lead to manage the daily operations of the support team. The ideal candidate will bring strong customer and technical support expertise, along with excellent communication and leadership skills. This on-site role is vital for enhancing customer satisfaction and effectively resolving issues in a dynamic environment.

Qualifications

• Strong customer and technical support expertise.
• Excellent communication skills.
• Proven leadership abilities.

Responsibilities

• Manage daily operations of the support team.
• Enhance customer satisfaction.
• Resolve issues efficiently in a fast-paced environment.

Skills

Customer support expertise

Technical support skills

Excellent communication skills

Leadership abilities

Job description

A leading e-hailing support company in Johannesburg is looking for a full-time Support Team Lead to manage daily operations of the support team.

The ideal candidate will possess strong customer and technical support expertise, excellent communication skills, and leadership abilities.

This is an on-site role focused on enhancing customer satisfaction and resolving issues efficiently in a fast-paced environment.