Key Account Manager

Bridgestone; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading tire manufacturing company is seeking a Key Account Manager for the OTR sector in Johannesburg. The role involves cultivating relationships with clients, ensuring client satisfaction, and reporting on market trends. Ideal candidates must have 2–3 years of sales experience in the mining industry, strong communication skills, and technical aptitude in specialized systems. This position offers a full-time, permanent contract with a supportive work environment and opportunities for growth.

Benefits

Supportive onboarding experience

Training and mentorship opportunities

Diverse and inclusive environment

Qualifications

• Minimum 2-3 years of experience in sales within the OTR / Mining Industry.
• Understanding of OTR Specialized Systems is essential.
• Ability to engage effectively with all personnel at the mine.

Responsibilities

• Develop long-term relationships with OTR customers.
• Analyze and provide solution-based recommendations.
• Promote sales and achieve monthly targets.

Skills

Sales expertise

Communication skills

Problem solving

Critical thinking

Education

Tertiary Education relating to the role

Valid Driver’s License

Tools

Excel

PowerPoint

OTR Specialized Systems (O-Dis / Treadstat / Toolbox)

Job description

Key Account Manager: OTR (JHB)

POSITION SNAPSHOT

Type of work: On site

Type of contract: Open-ended/permanent

Full/Part Time: Full time

Location: Johannesburg, ZA

ABOUT US

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

ABOUT THE ROLE

Job Purpose

You will be responsible for creating a long-term and trusting relationship with our OTR customers. The Key Accounts Managers role is to oversee a portfolio of assigned customers, develop new business from existing customers and actively seek new sales opportunities within the South African market by providing specialized services, analyses and solution based recommendations.

Responsibilities

1. Sales Execution of Financial OB plan / Customer Intimacya. Periodical site Visits – to include Mine Management, Procurement and Accounts department. Document key take-a-ways and clear visibility on requirements and expectations.
2. Build and develop close, professional relationships with all mine personnel.
3. Understanding of future business and key challenges (pain points).
4. Forecasting
   1. Accurate information to be provided for weekly landing point meetings when requested.
   2. Communication to clients on production cuts to ensure all expectations are managed.
   3. End of year timely and accurate forecast collection from all customers to ensure accurate forecasting to BSJ for following year production.
5. Reporting
   1. Collection of market intelligence / Competitor update.
   2. Participate and provide key information to BSJ when required.
   3. Information gathering for possibility of new product introduction and performance evaluation.
   4. On-site surveys and Load studies when required – Report to be generated and submitted to Technical team within 10 working days.
   5. Professional Feedback reports to customers with solid recommendations and solutions.
6. KAM General Activities
   1. Promote a culture of teamwork.
   2. Weekly Catch-up meetings to be attended to discuss wins and obstacles.
   3. Completion of standard Feedback form – to be submitted within 3 working days after site visit
      1. Contacts on mine – Names, email addresses, contact details to be provided to ensure database is up to date.
      2. Status of account.
      3. Outstanding PO’s.
      4. Stock on site.
      5. Pain points.
   4. Assist planning department with arrangements for deliveries to mine site when required.
   5. Assist with collection of Accounts payable as per agreed customer terms.
   6. 100% Participation in EMIA E-Learning and surveys when requested.
   7. Safety first Mindset
      1. Safety Shares to be included in all presentations to clients.
      2. Zero accidents in the field.
7. S&M Sales
   1. S&M sales to be promoted at current customer sites as well as possible new business, to achieve monthly department target.

Qualifications & Experience Required

Education, Master, other certification:

• Matric
• Tertiary Education relating to the role would be advantageous.
• Valid Driver’s License
• Technical and Business aptitude

Experience (years):

• Minimum 2-3 years sales experience within the OTR / Mining Industry

Technical Skills:

• Understanding of OTR Specialized Systems (O-Dis / Treadstat / Toolbox)
• Good understanding of Excel / Powerpoint to generate professional, accurate reports

Languages Skills:

• Ability to engage at all levels with all personnel on the mine in English / Afrikaans. Additional languages will be advantageous.

Soft/Behavioral Skills:

• Self-starter with excellent time management skills who can work independently.
• Problem solving
• Critical thinking
• Goal setting
• Decision-making
• Teamwork
• Communication

WHAT WE OFFER

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.