Junior Systems Support Engineer

Collab SA; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A prominent tech firm in Cape Town seeks a Junior Support Engineer for IT Support. The role involves providing remote and onsite assistance, system maintenance, and opportunities for structured career development. Candidates should have 2-4 years of experience, a valid driver's license, and a strong desire to learn. Exposure to cutting-edge technologies is guaranteed, along with ongoing training in systems and troubleshooting. Ideal for proactive individuals ready to grow in the IT field.

Benefits

Structured career development

Hands-on experience with diverse technologies

Regular training opportunities

Qualifications

• 2-4 years' experience in IT Support.
• Valid driver's license and own vehicle.
• Hunger to continuously learn.
• Familiarity with IP addressing and subnetting.

Responsibilities

• Provide high-quality remote support for desktops.
• Assist in patching and version upgrades.
• Liaise with peers and clients for incident resolutions.
• Participate in on-call support team.

Skills

IT Support

Remote support skills on Windows 10/11

Strong communication skills

Knowledge of Windows Server

Certifications: A+, N+

Job description

What You Bring / Requirements:

• 2 - 4 years' experience in IT Support
• Valid driver's licence and your own vehicle (non-negotiable)
• Hunger to continuously learn & know what is new in the IT zoo
• Confident remote support skills on Windows 10/11
• Knowledge of Windows Server (2012 R2 2022), Active Directory, DNS, DHCP
• Familiarity with IP addressing, subnetting, basic routing
• Strong communication skills (written & verbal)
• Certifications: A+, N+ required
• Microsoft or Endpoint Security (advantageous)

What You’ll Be Doing:

• Remote & Onsite Support Provide high-quality remote support for desktops (Windows 10/11) and perform occasional client visits for consulting and SLA service.
• System Maintenance Assist in patching, version upgrades, and endpoint/server upkeep using enterprise-grade monitoring and patch management tools.
• Collaboration & Communication Liaise with peers and clients, ensuring smooth incident resolution and exceptional service delivery.
• After-hours Coverage (Occasional) Be part of the on-call support team on a rotational basis (under supervision or shadowing).

Why This Role Stands Out

• Structured career development: Ideal for IT professionals eager to progress into more senior infrastructure or consulting roles.
• Cutting-edge exposure: Get hands-on with diverse Wintel technologies across multiple client environments.
• Dynamic environment: Work remotely and on-site with a range of businesses, supported by an experienced team.
• Ongoing learning: Gain experience in system maintenance, patching, and remote desktop/server troubleshooting all with regular training opportunities.

Your Growth Path

This role is designed for a Junior Support Engineer ready to expand their skills, gain visibility across a wide array of systems, and ultimately grow into more senior support or specialist roles within a highly respected tech firm. Upskilling is highly supported.

If you're proactive, technically curious and serious about growing in the IT space, this role is made for you.

Apply now and start your next chapter in your career.