Junior IT Technician

SoillHR; Swellendam; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading IT support firm in Swellendam is seeking a Junior IT Technician to provide direct support for IT equipment and peripherals. Responsibilities include helpdesk duties, maintenance of end-user computing infrastructure, and cybersecurity enforcement. The ideal candidate will hold a National Senior Certificate and possess 1-2 years of relevant experience. Strong problem-solving and customer service skills in both Afrikaans and English are essential for this role.

Qualifications

• Valid driver's license (Code B or higher).
• 1-2 years of IT-related work experience preferred.
• Experience in end-user support and computer systems.

Responsibilities

• Provide first-level support to end-users.
• Maintain IT equipment and inventory records.
• Ensure cybersecurity of the computer systems.

Skills

Problem-solving skills

Customer service-oriented

Bilingual (Afrikaans and English)

Basic Networking

Education

National Senior Certificate (Grade 12)

Tools

Microsoft Active Directory

CCTV

Job description

The Junior IT Technician is responsible for providing direct support to end users of IT equipment and related peripherals. The Junior IT Technician will test, diagnose, document, repair, maintain, monitor and/or replace IT equipment and systems as necessary. This also includes the updating of systems and anti-virus protection on devices. The Junior IT Technician may also be assigned to provide technical support to organizational projects. The Junior IT Technician will also develop and maintain effective relationships between its internal and external stakeholders in order to help deliver seamless operational performance and maximum uptime.

Support

• Perform helpdesk duties
• Monitor and manage new and reopened tickets.
• Provide accurate first-level support towards end-users regarding their IT related issues and provide accurate and timely feedback (Level 1 - 2)
• Follow-up with the end-user to ensure that the issue is resolved
• Aid fellow team members where necessary

End User Computing

• Maintenance, Optimisation of end user Computer Infrastructure
• Keeping documentation up to date
• Organise and schedule upgrades and maintenance with minimal disruption
• Maintain records/logs of repairs and fixes and maintenance schedule
• Maintain printer toner inventory to ensure availability
• Maintain A4 printing paper inventory to ensure availability
• Record changes made to IT equipment in the asset register

CCTV

• Deployment, Maintenance, Optimisation of CCTV Infrastructure
• Setting up and keeping CCTV documentation up to date

Cybersecurity

• Ensure security and privacy of computer systems environment (Installing, updating and monitoring)
• Work with IT Team to enforce cybersecurity and information security as defined by IT policies and procedures

Projects

• Ensure that all allocated projects are delivered on-time
• Report and elevate as needed

Qualification and Experience

• National Senior Certificate (Grade 12)

Advantageous

• MCSE: Core Infrastructure Certification
• CompTIA Certifications (A+, N+ or Equivalent)
• 1-2 years IT related work experience

Knowledge

• Microsoft Active Directory
• CCTV
• End-user support
• Computer hardware systems (Desktop)
• Desktop operating systems and software applications
• Basic Networking

Skills

• Literate and bilingual in Afrikaans and English
• Customer service-oriented
• Strong problem-solving skills
• Ability to work in confined spaces and at heights

Attributes

• Valid driver's license (Code B or higher)
• High level of integrity & Reliability