Attorney (Non-Admitted) & Recoveries & Liability Claims

ManpowerGroup; Johannesburg; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A global staffing and workforce solutions company seeks a leader for Learning and Development in Johannesburg, South Africa. This role involves managing a diverse team, ensuring operational excellence, and cultivating stakeholder relationships. Candidates should possess a relevant Bachelor's degree and have 5-8 years of experience in a global L&D environment. This is a strategic position that requires strong leadership and change management skills, along with a deep understanding of modern L&D technologies.

Qualifications

• 5-8 years' experience leading multi-disciplinary Learning and Development teams in a global delivery environment.
• Strong understanding of modern L&D technologies and platforms.
• Proven track record in cultivating stakeholder relationships globally.

Responsibilities

• Manage daily operational service delivery of a diverse L&D team.
• Drive a culture of collaboration, inclusion, and openness.
• Ensure compliance with policies, legal requirements, and regulatory standards.

Skills

Leadership

Stakeholder management

Coaching and mentoring

Change management

Collaboration

Education

Relevant Bachelor's degree (NQF Level 6 or 7)

Diploma or Master's degree (NQF Level 8) in Leadership or Business Management

Job description

Detail:Key Responsibilities:

Business Leadership

• Manage daily operational service delivery of a diverse L&D team
• Act as trusted advisor to senior stakeholders
• Champion innovation and challenge the status quo
• Drive a culture of collaboration, inclusion, and openness
• Support L&D practice growth through new services and headcount expansion
• Active member of senior management committee

Operational Excellence

• Manage offshore day‑to‑day operations including recruitment, allocations, and development
• Ensure adherence to Service Level Agreements aligned to territory expectations
• Deliver monthly L&D reporting for board and executive committees
• Ensure compliance with territory requirements and operational standards

Workforce Management

• Track utilization rates to ensure efficiency and balanced workloads
• Establish quality measurement frameworks and SOPs
• Define and track KPIs to measure impact and continuous improvement
• Build scalable systems positioning the centre as a global L&D delivery benchmark

People & Performance Management

• Coach and mentor the L&D team
• Handle performance reviews and employee relations
• Provide pastoral care and conflict resolution
• Drive team engagement through regular meetings and check‑ins
• Lead teams through organizational and technological change

Stakeholder Engagement

• Communicate effectively with varied stakeholders and territory leaders
• Drive collaborative outcomes and effective team integration
• Act as escalation point for all service function matters

Governance & Risk Management

• Ensure compliance with policies, legal requirements, and regulatory standards
• Proactively identify and mitigate risks in delivery, resourcing, or employee relations

Essential Requirements

• Relevant Bachelor's degree (NQF Level 6 or 7) in Human Resources, Education, Business Administration, Organisational Development, or equivalent
• 5‑8 years' experience leading multi‑disciplinary Learning and Development teams in a global delivery environment
• Proven track record in cultivating stakeholder relationships globally
• Experience in designing, developing, and implementing L&D programs and strategies
• Strong understanding of modern L&D technologies and platforms
• Several years in a leadership or senior management position overseeing diverse teams
• Experience in leading organisational change and transformation initiatives
• Proven ability to work with and advise senior stakeholders, clients, and executives

Advantageous

• Diploma or Master's degree (NQF Level 8) in Leadership or Business Management (MBA)
• Professional services or consulting industry experience
• Experience with offshore or outsourced operations
• Global and cross‑cultural team management experience