IT Support Specialist

Atlas Copco Group; Boksburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global technology company is seeking an IT Support Specialist to provide onsite support in Boksburg, South Africa. The role involves troubleshooting hardware and software issues, managing vendor relationships, and asset management in ServiceNow. Candidates should have at least 2 years of experience in a similar role and strong knowledge of Microsoft 365, networking, and mobile device management. Join a dynamic team that values innovation and collaboration.

Benefits

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefits

Health and well-being

Qualifications

• Minimum of 2 years’ experience in similar role.
• Strong troubleshooting skills in hardware, software, and networks.
• Hands-on experience with Microsoft 365, MS Teams, and SharePoint.

Responsibilities

• Provide onsite support to end users for IT services.
• Maintain asset management in ServiceNow.
• Manage vendor relationships for IT maintenance and support.

Skills

Troubleshooting PC’s and laptops

Microsoft 365

Mobile devices management

Vendor management

Networking knowledge

Education

University degree or equivalent

ITIL Certification

CompTIA A+, Network+, CCNA, MCITP

Tools

ServiceNow

Dell and HP laptops

Microsoft SharePoint

Job description

Your role

• To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications.
• Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.
• Hands‑on practice on Microsoft Power platform services including Power automate and Power app.
• Microsoft SharePoint online administration (Intermediate level).
• Mobile devices support including the mobile device management.
• Provide hands on support to our specialist team with server, network, and telephony infrastructure.
• Maintain Asset Management database in ServiceNow with accurate records of IT assets.
• To be fully compliant to IT Security guidelines, procedures & policies referring to Atlas Copco Way.
• Manage vendor relationships to ensure timely delivery and quality of service.
• Communicate effectively with stakeholders to ensure alignment of IT services with business objectives.
• Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.

To succeed, you will need

• Minimum of 2 years’ experience in similar role.
• Strong knowledge of computer hardware, software, and network systems.
• Troubleshooting PC’s, laptops (Dell and HP experience).
• Mobile devices management and support.
• Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive & SharePoint.
• Experience with vendor management and project participation is a plus.
• Experience working in a global or multi‑site environment.
• University degree or equivalent competence gained through experience.
• ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable.
• Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On‑Site

This role requires you to work on‑site at our office in Jet Park, Boksburg, South Africa (ZA). You will be part of a dynamic team and enjoy the benefits of face‑to‑face collaboration.

Contact information

Talent Acquisition Team: Taryn Calsey Africa

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