IT Support Engineer - Remote & Onsite, Microsoft 365

HR Corporation; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player is seeking a Level 2 Support Technician to join their dynamic team in Cape Town. This role involves providing both remote and onsite technical support, ensuring client issues are resolved in a timely manner. The ideal candidate will have strong experience with Microsoft 365, Azure, and troubleshooting networks. You will be expected to visit clients, thus a valid driver's license and your own car are essential. Join this forward-thinking company and make a significant impact by enhancing client satisfaction through exceptional support services.

Qualifications

• 2-3 years of Microsoft 365 technical support experience required.
• Experience in outsourced managed services and onsite support is essential.

Responsibilities

• Provide Level 2 remote and onsite support to resolve technical issues.
• Handle escalations from Level 1 and Junior IT Pros efficiently.

Skills

Microsoft 365 Support

Organizational Skills

Communication Skills

Troubleshooting Networks

Client-Facing Skills

Education

Microsoft Certifications

IT Qualification

Tools

Autotask

Nable

IT Glue

Microsoft Azure

Active Directory

Microsoft Exchange

Job description

An established industry player is seeking a Level 2 Support Technician to join their dynamic team in Cape Town. This role involves providing both remote and onsite technical support, ensuring client issues are resolved in a timely manner. The ideal candidate will have strong experience with Microsoft 365, Azure, and troubleshooting networks. You will be expected to visit clients, thus a valid driver's license and your own car are essential. Join this forward-thinking company and make a significant impact by enhancing client satisfaction through exceptional support services.