It Support Engineer – Level 2

Pronel Personnel; Pietermaritzburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency is seeking a Level 2 IT Support Engineer in South Africa. The ideal candidate will troubleshoot advanced technical issues, manage networks, and support users in a fast-paced environment. A degree in IT or Computer Science, as well as CompTIA A+ and Network+ certifications, are required. Join this dynamic team and make a difference in IT support.

Qualifications

• Degree in IT, Computer Science, or a related field.
• CompTIA A+ and Network+ certifications.
• Microsoft Certified: Azure Fundamentals (or similar).

Responsibilities

• Handling escalated technical issues that go beyond Level 1 support.
• Using diagnostic and remote tools to identify and resolve problems efficiently.
• Providing professional, friendly support to users.
• Installing and configuring hardware, software, and network devices.
• Managing user accounts, permissions, and access controls.
• Maintaining accurate documentation and keeping asset records up to date.
• Supporting IT security measures and promoting cybersecurity best practices.
• Conducting training sessions and creating user guides for new systems.

Skills

Problem-solving

Technical support

Communication

IT security awareness

Education

Degree in IT or Computer Science

Job description

Location: Cape Town / Johannesburg / KwaZulu-Natal

Our client is on the lookout for a Level 2 IT Support Engineer who’s passionate about problem-solving and thrives in a fast-paced technical environment. This role is ideal for someone who enjoys diving into complex IT challenges, supporting users, and ensuring systems run smoothly and securely.

The successful candidate will be the go-to person for advanced support issues — from troubleshooting hardware and software to managing networks and user accounts. If you’re someone who loves finding smart solutions and delivering excellent service, this could be your next great career move.

Key Responsibilities

• Handling escalated technical issues that go beyond Level 1 support.
• Using diagnostic and remote tools to identify and resolve problems efficiently.
• Providing professional, friendly support to users and helping them get back up and running.
• Installing and configuring hardware, software, and network devices (routers, switches, firewalls, etc.).
• Managing user accounts, permissions, and access controls.
• Maintaining accurate documentation and keeping asset records up to date.
• Supporting IT security measures and promoting cybersecurity best practices.
• Conducting training sessions and creating user guides for new systems and technologies.

Requirements

• A degree in IT, Computer Science, or a related field.
• CompTIA A+ and Network+ certifications.
• Microsoft Certified: Azure Fundamentals (or similar).