IT Helpdesk Technician - Windows, Networking & ITIL Support

BETSoftware; Durban; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading IT service provider in Durban is searching for an experienced IT Support Technician. The role involves providing technical support, managing an ITSM ticketing system, and troubleshooting software and hardware issues. Candidates should have relevant IT qualifications and at least 2 years of experience in a service desk environment. Strong problem-solving and communication skills are essential, and familiarity with Microsoft Suite and ticket management tools is advantageous. This position promotes teamwork and professional growth within the global support team.

Benefits

Supportive team environment

Opportunities for professional development

Qualifications

• At least 2 years’ experience in a service desk/help desk environment.
• Experience with service-level agreements and ticket management tools.
• Experience in networking and telecommunications.

Responsibilities

• Perform general problem solving and assistance on diverse software applications.
• Manage ITSM ticketing system aligned with ITIL framework.
• Troubleshoot telecommunications and connectivity issues.

Skills

Technical support

Problem-solving

Customer service

Teamwork

Communication skills

Education

Matric

Relevant qualifications in IT

IT Certification (A+, N+)

ITIL Foundation certification

Tools

Ticket management tools

Microsoft Suite

Azure

Job description

A leading IT service provider in Durban is searching for an experienced IT Support Technician. The role involves providing technical support, managing an ITSM ticketing system, and troubleshooting software and hardware issues. Candidates should have relevant IT qualifications and at least 2 years of experience in a service desk environment. Strong problem-solving and communication skills are essential, and familiarity with Microsoft Suite and ticket management tools is advantageous. This position promotes teamwork and professional growth within the global support team.