IT Helpdesk Specialist — First‑Line Support (Windows/M365)

Boardroom Appointments; oThongathi; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency seeks an IT Support Technician to provide first-level support for hardware and software issues. This role involves logging support calls, resolving incidents, and delivering exceptional customer service. Candidates should have a Matric certificate, A+ and/or N+ certification, and a minimum of 1-3 years in IT support. Ideal proficiency includes Windows, Microsoft 365, and basic networking. The position is based in oThongathi, KwaZulu-Natal, South Africa.

Qualifications

• Minimum 1-3 years of experience in a Service Desk or IT Support environment.
• Strong understanding of systems and basic networking.
• ITIL Foundation Certification is preferred.

Responsibilities

• Provide first-level technical support for hardware, software, networking, and business applications.
• Accurately log all support calls and service requests.
• Monitor ticket queues and ensure timely resolution.

Skills

Windows Operating Systems

Microsoft 365

Basic networking

Endpoint security tools

Customer service

Education

Grade 12 / Matric certificate

A+ and/or N+ certification

Tools

ServiceNow

Freshservice

JIRA Service Management

Job description

A recruitment agency seeks an IT Support Technician to provide first-level support for hardware and software issues. This role involves logging support calls, resolving incidents, and delivering exceptional customer service. Candidates should have a Matric certificate, A+ and/or N+ certification, and a minimum of 1-3 years in IT support. Ideal proficiency includes Windows, Microsoft 365, and basic networking. The position is based in oThongathi, KwaZulu-Natal, South Africa.