IT Desktop Support Technician

Ithemba Recruitment- Sourcing Top Talent; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in South Africa is seeking an IT Desktop Support Technician to handle IT service requests and provide desktop support. The candidate should have a matric certificate, relevant IT diploma, A+ and N+ certifications, and 3-5 years of experience in a similar role. Responsibilities include PC maintenance, general IT administration, and monitoring network support. This is an excellent opportunity to join a dynamic team in Durban.

Qualifications

• A minimum of A+ and N+ certifications.
• At least 3-5 years experience in IT support.
• Experience in a service-oriented environment.
• Knowledge of Active Directory.

Responsibilities

• Track and co-ordinate all IT service requests.
• Follow up and ensure incidents are resolved timely.
• Conduct general IT administration and project management.
• Perform PC maintenance and updates.
• Provide desktop support for internal IT systems.

Skills

IT service request management

Incident tracking

General IT administration

PC maintenance

MS Office products support

Network and hardware support

Desktop support

Customer service orientation

Education

Matric certificate

Relevant IT Diploma or Certificate

Job description

About the job IT Desktop Support Technician

Duties and responsibilities

• Track and co-ordinate all IT service requests
• Follow-up and track incidents and control to ensure that incidents are resolved timeously
• General IT administration
• Basic Project administration
• PC maintenance
• PC updates and upkeep
• MS Office products
• Network, hardware & software monitoring and support for both local and remote sites.
• Desktop support on the company's internal IT systems

Qualifications and experience

• Matric certificate
• Relevant IT Diploma or Certificate

At least A+ and N+ as a minimum requirement

• Not less than 3-5 years experience in a similar position
• Experience in a Service orientated environment
• IT administration and Desktop Support experience
• Active Directory experience.
• Physical ability to do manual labour (install network cables, computers, printers, etc.)