IT Desktop Support

Boomerang BPO; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A tech support company in Cape Town seeks a detail-oriented professional to provide outstanding desktop support and maintain system operations. Ideal candidates possess 1-2 years in technical support or helpdesk roles, with certifications like CompTIA A+ and Network+. Proficiency in Windows and macOS systems, alongside troubleshooting experience, will ensure the success of the selected candidate. Join our team to help solve technology-related problems and assist users effectively.

Qualifications

• 1-2 years in technical support or helpdesk role.
• Certifications like CompTIA A+ and Network+ essential.
• Strong knowledge of Windows and macOS operating systems.

Responsibilities

• Provide exceptional desktop support.
• Assist with hardware/software troubleshooting.
• Maintain IT asset management documentation.

Skills

Technical support skills

Customer-focused mindset

Troubleshooting knowledge

Education

CompTIA A+

CompTIA Network+

Microsoft Certified: Modern Desktop Administrator Associate

Job description

Job Description

Are you passionate about technology and helping people solve problems? We’re looking for a detail oriented, customer-focused professional to provide exceptional desktop support and keep our systems running smoothly.

Requirements

• 1–2 years in a technical support or helpdesk role (entry-level acceptable with certifications).
• CompTIA A+ (essential for hardware/software troubleshooting).
• CompTIA Network+ (network fundamentals).
• Microsoft Certified: Modern Desktop Administrator Associate (Windows environment).
• HDI Desktop Support Technician (optional but valuable).
• Exposure to IT asset management and documentation.
• Strong knowledge of Windows and macOS operating systems.
• Hardware troubleshooting (PCs, laptops, printers, peripherals).
• Software installation and configuration.
• Basic networking (TCP/IP, DNS, DHCP, VPN).
• Familiarity with Active Directory and user account management.
• Experience with ticketing systems and remote support tools.