Insights Leader: Real-Time Analytics for Client Care

Absa Group; Sandton; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A leading financial services provider in South Africa seeks a Senior Manager: Insights to lead the transformation of client experience through advanced analytics and innovative data solutions. The successful candidate will leverage real-time analytics, drive stakeholder engagement, and collaborate cross-functionally. This role demands a proven track record in insights and a strong ability to influence strategic priorities. If you thrive in dynamic settings and are passionate about client experience, consider joining us.

Benefits

Equal opportunity employer

Diversity and inclusion initiatives

Qualifications

• Proven experience in customer and colleague insights, analytics, or related fields.
• Strong track record of delivering actionable insights and influencing stakeholders.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead the transformation of client and colleague experience through analytics.
• Drive the adoption of advanced analytics and dashboarding.
• Build relationships with stakeholders and provide expert advice.

Skills

Customer insights

Advanced analytics

Stakeholder management

Data visualization

Problem-solving

Education

Bachelor's Degree in Business or related field

Tools

Power BI

Job description

A leading financial services provider in South Africa seeks a Senior Manager: Insights to lead the transformation of client experience through advanced analytics and innovative data solutions. The successful candidate will leverage real-time analytics, drive stakeholder engagement, and collaborate cross-functionally. This role demands a proven track record in insights and a strong ability to influence strategic priorities. If you thrive in dynamic settings and are passionate about client experience, consider joining us.