Infrastructure Support Engineer

Ithemba Recruitment- Sourcing Top Talent; Umhlanga Rocks; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading recruitment agency is seeking an Infrastructure Support Engineer in Umhlanga Rocks, KwaZulu-Natal. This role involves providing 3rd line technical support across various IT infrastructure including cloud technologies. The ideal candidate will have expertise in networking, servers, and virtualization platforms, with strong proficiency in tools like Azure and Office 365. The position requires collaboration with stakeholders and a commitment to continuous improvement, offering an opportunity to work within a dynamic IT environment.

Qualifications

• Experience providing 3rd line technical support across IT Infrastructure.
• Strong knowledge of networking, server platforms, and cloud technologies.
• Experience with VMware, Hyper-V, and automation tools.

Responsibilities

• Support and troubleshoot issues in the infrastructure services.
• Manage incident and problem resolution to completion.
• Contribute to infrastructure projects and improvements.

Skills

Technical support experience

Networking

Cloud technologies

Virtualization (VMware, Hyper-V)

Powershell scripting

Education

MCSE Certification

Cisco Certification

AWS Certification

ITIL Foundation Certification

Tools

Azure

AWS

Office 365

SQL Server

VMware vSphere

Job description

About the job Infrastructure Support Engineer

Key purpose:

As a business, we are going through a period of Transformation and are continuing to bolster the IT function from the company's IT centre of excellence in Glasgow.

Within this role, you will be involved in technical project work and support the first/second line support team; you will also be responsible for ongoing maintenance and support of the on premise & cloud hosted environment on a BUA basis. The role may involve travel to support and deploy group solutions.

You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure services ensuring you work within agreed SLA's within an ITIL environment.

You will be involved in a variety of Infrastructure projects spanning from day-to-day operational improvements to new service delivery solutions.

You will be a seasoned Infrastructure professional with in-depth experience across a range of infrastructure platforms and understand telephony systems; the successful candidate will be passionate about technology and eager to develop their skillset. You will have had a background working with networks and servers. Now working as a specialist supporting a broad span of technologies including Azure, AWS and O365. Exposure to telephony systems would be an advantage including Avaya, NICE and Noetica contact centre systems.

Alongside an extensive technical knowledge, you will have experience of working with a variety of high-level stakeholders to represent the Infrastructure function at Group level and will contribute to overall IT strategy.

Qualifications, experience and responsibilities:

• Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies
• Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing.
• Experience of administration and troubleshooting within Office 365, Azure, Private and Avaya cloud.
• Experience working with a large application estate running IIS & SQL.
• Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.
• Solid Experience of powershell, scripting and automation.
• Solid Experience with MS Windows Server- configuration and support.
• Excellent Virtualisation skills - VMware vSphere and Hyper‑V, Remote desktop.
• Ensuring that all incidents, problems, and requests are progressed and updated through to completion.
• MCSE, Cisco & AWS Certification(s) is desirable
• ITIL Foundation Level Certified is desirable