Industrial Automation Customer Success Specialist

EM; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading industrial solutions provider in Cape Town is seeking a customer service representative to develop relationships with customers. You will manage inquiries, provide exceptional service both pre- and post-sales, and effectively resolve issues. Ideal candidates should have a background in customer service within the electrical or industrial automation industries and possess strong communication skills.

Qualifications

• Previous experience in a comparable customer service role in the electrical or industrial automation industry.
• Basic technical knowledge in power distribution, motor control, and energy management.
• Understanding of other departments' responsibilities and competencies.

Responsibilities

• Understand customer needs from first contact to after-sales support.
• Manage first contact with prospective customers.
• Be an excellent brand ambassador.
• Process all customer orders accurately and timely.
• Handle customer complaints through to resolution.

Skills

Excellent communication

Active listening

Customer-driven approach

Empathy and patience

Time management

Job description

A leading industrial solutions provider in Cape Town is seeking a customer service representative to develop relationships with customers. You will manage inquiries, provide exceptional service both pre- and post-sales, and effectively resolve issues. Ideal candidates should have a background in customer service within the electrical or industrial automation industries and possess strong communication skills.