Incident Response Lead — 24/7 IT Recovery Leader

Fusiontek; Remote; ZAR 500 000 - 700 000; Full time

Job summary

A leading IT services provider in South Africa is seeking an Incident Response Technical Lead. The ideal candidate will manage technical incident response efforts, lead a team, and communicate effectively with clients. Responsibilities include managing incidents, tracking tasks, and ensuring client satisfaction. A strong background in technical leadership, cloud services, Active Directory, and complex networking is essential for success. This full-time role offers competitive salary and benefits including educational reimbursement.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement

Fun team culture events

Qualifications

• Proven ability to lead a technical team in complex situations.
• Knowledge of various OS and comfortable working in CLI and GUI environments.
• Experience with incident response and remediation.

Responsibilities

• Managing incident response recovery efforts from initial project mobilization to completion.
• Documenting and tracking tasks using a ticketing system.
• Serving as an escalation point for technical questions.

Skills

Excellent comprehension and communication in English

Technical team leadership

Knowledge of Office / Azure cloud services

Knowledge of Active Directory

Complex networking troubleshooting

Advanced OS troubleshooting

SQL database knowledge

Advanced firewall configuration skills

Time-management skills

Superb verbal and written communication skills

Tools

Ticketing system experience

Autotask experience

Job description

A leading IT services provider in South Africa is seeking an Incident Response Technical Lead. The ideal candidate will manage technical incident response efforts, lead a team, and communicate effectively with clients. Responsibilities include managing incidents, tracking tasks, and ensuring client satisfaction. A strong background in technical leadership, cloud services, Active Directory, and complex networking is essential for success. This full-time role offers competitive salary and benefits including educational reimbursement.