Inbound Groups & Incentives Consultant

Innovation Advance Group; Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading travel management company in South Africa is seeking an Inbound Groups & Incentives Consultant to coordinate travel experiences and events. The role includes overseeing operations from start to finish while ensuring exceptional service. Candidates must have 4-5 years of inbound consulting experience, commercial awareness, and knowledge of relevant travel systems. The position requires excellent organizational skills and a proactive approach to problem-solving.

Qualifications

• 4–5 years of experience in inbound consulting or group travel.
• Knowledge of travel systems and ability to learn new tools.
• Strong commercial skills to protect margins while ensuring experience quality.

Responsibilities

• Coordinate land tours and events from start to finish.
• Travel with groups to ensure seamless on-the-ground coordination.
• Liaise with managers to balance commercial insights with quality delivery.

Skills

Inbound consulting or group travel experience

Knowledge of travel systems (Tourplan, WETU, Excel, Teams)

Sharp commercial understanding

Stellar admin skills and multitasking

Knowledge of South, Southern, and East Africa

Job description

Inbound Groups & Incentives Consultant

You don't just plan logistics.

You choreograph experience.

You're not behind the scenes—you're the rhythm holding the whole story together.

ThisSenior Roleis for the ultimate stabilizer.

The person who thrives in motion.

Who can scan a file and see what’s missing before anyone else does.

You'll coordinate, solve, finesse, and lead—before, during, and after the curtain rises on a group experience.

Your sphere:

• Taking charge of land tours and events—start to finish, margin to memory
• Traveling alongside groups to ensure on-the-ground coordination runs tight and tension-free
• Supporting every detail from travel documentation to supplier standards and service-level agreements
• Keeping travel files accurate, profitable, and always guest-ready
• Liaising with reservations and ops managers to balance commercial savvy with exceptional delivery
• Collaborating with accounts to monitor debtors and keep financials neat
• Alerting the right people fast during emergencies—you know who, what, and how to communicate, without flinching
• Pitching process tweaks and smart ideas that make guest experiences better

What's in your travel bag:

• 4–5 years of experience in inbound consulting or group travel
• Knowledge of travel systems (Tourplan, WETU, Excel, Teams) and the confidence to learn anything else you need
• Sharp commercial understanding—how to protect margins without compromising magic
• Stellar admin game, master-level multitasking, and just the right mix of fire and flexibility
• Regionally grounded knowledge of South, Southern, and East Africa

Crisis smarts:

calm, clear, decisive

Who you are:

• Detail-obsessed but always seeing the bigger picture
• A great collaborator, a clear communicator, and an effortless relationship-builder
• Wired for service, fluent in "let me handle that"
• Naturally proactive, and just as comfortable taking direction as giving it
• Someone who can design unforgettable journeys—and hold steady when things get unpredictable

This isn't about running from behind the desk.

It's about walking alongside the experience—part orchestrator, part strategist, part safety net.

If you're ready to create order from complexity while delivering soul-stirring journeys, the maps are yours.