Hybrid Client Support Analyst I

Mri Software; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading software company in Cape Town is seeking a Client Support Analyst to analyze software issues and provide excellent customer service. The ideal candidate will possess strong technical support skills, a customer-first approach, and the ability to troubleshoot effectively. This position offers a hybrid working model with a focus on work-life balance and professional development opportunities.

Benefits

20 days PTO plus observed holidays

Tuition reimbursement

Parental Leave Program

Flexibility to work from anywhere for two weeks a year

Qualifications

• Previous experience in customer service is preferred.
• Technical support experience is a plus.
• Creative and curious problem solver.

Responsibilities

• Respond to inbound requests from various channels.
• Identify, assess, and resolve customer concerns.
• Monitor and document the resolution process.

Skills

Customer focus

Technical support

Troubleshooting

Communication skills

Organization

Time management

Education

Bachelor's degree or equivalent work experience

Job description

A leading software company in Cape Town is seeking a Client Support Analyst to analyze software issues and provide excellent customer service. The ideal candidate will possess strong technical support skills, a customer-first approach, and the ability to troubleshoot effectively. This position offers a hybrid working model with a focus on work-life balance and professional development opportunities.