Hr Business Partner

Boomerang Bpo; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A consulting firm in Cape Town is seeking an experienced HR Business Partner to act as a strategic partner to Operations. This role involves driving people strategies, talent engagement, and managing a human-centred culture. The ideal candidate should have a Bachelor's degree in HR or a related field, along with 3–5 years of HR experience, especially in BPO environments. Knowledge of South African labour laws and proficiency in MS Office tools are essential for success in this role.

Qualifications

• 3–5+ years HRBP or HR Generalist experience, preferably in BPO/contact centre environments.
• Proven IR case management experience with CCMA readiness.
• Knowledge of South African labour legislation: LRA, BCEA, EEA, SDA, POPIA.

Responsibilities

• Act as a strategic partner to Operations.
• Drive people strategies and talent engagement.
• Manage a human-centred culture and brand values.

Skills

Organisational communication

Stakeholder management

Proficiency in MS Office

Reporting ability

Education

Bachelor's degree in HR, Industrial Psychology, or Business

Tools

Excel

Power BI

MS Teams

Job description

HR Business Partner – Boomerang BPO

Job Description

Overview

The HR Business Partner (HRBP) acts as a strategic and hands‑on partner to Operations. This role drives people strategies, talent engagement, and performance systems to meet client SLAs and operational targets, and manages a human‑centred culture and brand values.

Qualifications

• Bachelor's degree in HR, Industrial Psychology, or Business (or equivalent).
• 3–5+ years HRBP or HR Generalist experience, preferably in BPO / contact centre environments.
• Proven IR case management experience with CCMA readiness.
• Knowledge of South African labour legislation (LRA, BCEA, EEA, SDA, POPIA).
• Strong organisational communication and stakeholder management skills.
• Proficiency in MS Office and collaboration tools (MS Teams).
• Familiarity with recruitment portals, database management, payroll systems, HR systems (Excel, Power BI).
• Strong reporting ability to drive operational efficiencies.

Additional Details

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Human Resources

Industries: Outsourcing and Offshoring Consulting