Hospitality Operations Leader | Elevate Guest Experience

Bidvest Prestige; Gauteng; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A leading hospitality company in South Africa is seeking an experienced Operations Manager to oversee day-to-day operations. The role requires expertise in hospitality management, strong leadership skills, and a commitment to service excellence. The ideal candidate will have a proven track record in a similar role and will be responsible for ensuring high-quality service delivery, managing staff, and driving operational improvements.

Qualifications

• Proven experience in a similar role, preferably in the hospitality industry.
• Strong leadership and communication skills required.
• Excellent organizational and problem-solving abilities necessary.

Responsibilities

• Oversee daily operations of hospitality services.
• Develop and implement operational strategies.
• Ensure compliance with company policies and industry standards.
• Manage budgets and financial performance.
• Collaborate with other departments to drive growth.
• Recruit, train, and supervise staff.
• Handle customer complaints and resolve issues.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer service

Education

Hospitality Management or related field

Tools

Microsoft Office

Job description

A leading hospitality company in South Africa is seeking an experienced Operations Manager to oversee day-to-day operations. The role requires expertise in hospitality management, strong leadership skills, and a commitment to service excellence. The ideal candidate will have a proven track record in a similar role and will be responsible for ensuring high-quality service delivery, managing staff, and driving operational improvements.