Head of Sales

CXI; Cape Town; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A sales and operations company located in Cape Town is seeking a Head of Sales to lead and grow its South African sales operation. The ideal candidate will develop and execute sales strategies aligned with group objectives, ensuring consistency in performance against targets. They should have a minimum of 5 years of senior sales leadership experience, preferably within a high-volume, regulated environment, and a proven track record of delivering on sales targets. Additional responsibilities include managing a sales leadership team, engaging with stakeholders, and overseeing compliance standards.

Benefits

Medical Aid fully covered by the company

Monday to Friday working hours

Qualifications

• Minimum 5 years Senior Sales leadership experience within a contact centre, BPO or utilities environment.
• Proven track record of delivering large-scale sales targets across multiple campaigns or business units.
• Strong understanding of high-volume, regulated sales environments.

Responsibilities

• Develop and execute a sales strategy aligned to the UK Growth & Enablement roadmap.
• Lead the end-to-end South African sales operation.
• Build, mentor and lead a high-performing sales leadership team.

Skills

Sales leadership

Performance analytics

Strategic planning

Sales methodologies

Job description

Overview

The Head of Sales is responsible for leading and growing the South African sales operation supporting our UK Group company, while also playing a senior strategic role in shaping group sales performance across multiple business divisions.

This role carries full accountability for delivering agreed sales targets, building high-performing sales teams, and embedding scalable, compliant and commercially effective sales frameworks. The role requires a strong balance between strategic sales leadership and hands-on operational management within a high-volume contact centre environment.

Responsibilities

Strategic & Commercial Leadership

• Develop and execute a sales strategy aligned to the UK Growth & Enablement roadmap and group commercial objectives.
• Translate group growth plans into executable, measurable sales programmes across multiple business divisions.
• Identify new revenue opportunities within the group portfolio, including cross-sell, upsell and retention-led sales models.
• Provide commercial input into growth initiatives, proposals and performance reviews.
• Own sales forecasting, budgeting, capacity planning and target setting in partnership with finance and operations.

Operational Sales Leadership

• Lead the end-to-end South African sales operation, ensuring consistent delivery against volume, revenue, quality and compliance targets.
• Design and embed scalable sales structures, including team design, leadership layers, performance management and incentive frameworks.
• Drive productivity, conversion, and revenue per agent through effective sales methodology, dialler strategy, scripting and campaign optimisation.
• Ensure all sales activity is compliant with UK regulatory standards and internal governance frameworks.
• Oversee daily, weekly and monthly sales performance rhythms, ensuring strong use of MI, insights and corrective action.

People & Performance Management

• Build, mentor and lead a high-performing sales leadership team across divisions.
• Create a strong sales culture centred on accountability, ethical selling, customer outcomes and continuous improvement.
• Partner with L&D to design and deliver world-class onboarding, product training and sales capability programmes.
• Own succession planning and talent development within the sales function.
• Drive engagement, retention and leadership capability within a competitive contact centre market.

Client & Stakeholder Management

• Act as a senior operational and commercial interface to UK stakeholders and utility partners.
• Lead sales performance reviews, QBRs and growth planning sessions with internal and client teams.
• Collaborate cross-functionally with Operations, Quality, Compliance, Marketing, Workforce and Finance to optimise sales delivery.
• Represent the South African sales operation in group-level planning, transformation and growth initiatives.

Qualifications

• Minimum 5 years Senior Sales leadership experience within a contact centre, BPO or utilities environment.
• Proven track record of delivering large-scale sales targets across multiple campaigns or business units.
• Strong understanding of high-volume, regulated sales environments (preferably UK utilities, financial services or telecoms).
• Demonstrated experience balancing strategic sales planning with hands-on operational leadership.
• Advanced capability in performance analytics, forecasting and commercial reporting.
• Experience leading multi-layered sales teams and senior managers.

Desirable

• Experience working with UK clients or within offshore delivery models.
• Exposure to multi-channel sales environments (voice, digital, retentions, inbound and outbound).
• Formal sales leadership or commercial qualification

Additional info

• Monday to Friday (no weekends)
• UK operating hours (8:30am -5:30pm)
• Medical Aid (fully covered by the company)
• Based in Bellville (Parc Du Cap Business Park)

We\'re committed to Employment Equity and will give preference to candidates from Employment designated groups, as guided by the Equity Act.